Dispatch Supervisor - Final-Mile Delivery Operations

Job Description

Job Description

Description:

C&G Enterprises LLC is seeking an experienced, dependable, and highly organized Dispatch Supervisor to support a fast-paced final-mile appliance delivery and installation operation in Nashville.

The Dispatch Supervisor is responsible for overseeing the daily dispatch process from route preparation and morning load-out through final route completion. This position serves as a primary point of communication among delivery teams, contracted motor carriers, warehouse personnel, customers, and local leadership.

The ideal candidate is a hands-on leader who can remain calm under pressure, make timely decisions, hold teams accountable, and ensure that operational issues are documented and resolved quickly.

Requirements:

 

Key Responsibilities

• Oversee daily dispatch, route readiness, driver check-in, load-out, and route completion. 
• Confirm that routes are properly assigned and that delivery teams have the information and equipment needed to begin their day successfully. 
• Monitor delivery routes throughout the day, including team progress, service windows, delays, failed stops, and completion status. 
• Communicate proactively with delivery teams, warehouse personnel, carriers, and leadership regarding operational changes or concerns. 
• Respond to driver questions, customer escalations, missed delivery windows, property access issues, product concerns, and other service exceptions. 
• Ensure customers are contacted promptly when delays or service issues may affect their scheduled delivery. 
• Supervise and provide daily direction to dispatch and operational support employees. 
• Help train, coach, and hold employees accountable for communication, attendance, documentation, and performance expectations. 
• Track daily performance indicators such as route completion, on-time performance, customer experience, service failures, and team productivity. 
• Document route issues, escalations, customer complaints, delivery exceptions, and corrective actions accurately. 
• Assist with route planning, route audits, staffing adjustments, and operational coverage. 
• Coordinate solutions when a delivery team is delayed, unavailable, or unable to complete an assigned route. 
• Support carrier performance management by identifying recurring concerns and communicating them to leadership. 
• Maintain clear shift notes and provide complete operational handoffs. 
• Assist local management with reports, investigations, process improvements, and special projects. 
• Ensure company policies, safety expectations, customer-service standards, and operational procedures are consistently followed. 

Qualifications

• At least two years of dispatch, transportation, logistics, warehouse, delivery, or field-service experience preferred. 
• Previous supervisory or team-lead experience strongly preferred. 
• Experience in appliance delivery, installation, final-mile delivery, or home services is a plus. 
• Ability to lead employees and delivery teams in a fast-moving, deadline-driven environment. 
• Strong communication, problem-solving, and de-escalation skills. 
• Ability to manage multiple routes, priorities, phone calls, and escalations simultaneously. 
• Comfortable using dispatch systems, route-monitoring platforms, spreadsheets, email, and web-based applications. 
• Experience with DispatchTrack or similar routing software is preferred but not required. 
• Strong attention to detail and ability to maintain accurate operational documentation. 
• Dependable attendance and punctuality are essential. 
• Ability to work early mornings, weekends, holidays, and overtime when operationally necessary. 
• Must be able to complete all required pre-employment screening and onboarding requirements. 

What We Are Looking For

The successful candidate will be:

• Calm and professional during high-pressure situations. 
• Proactive rather than reactive. 
• Comfortable holding employees and delivery teams accountable. 
• Focused on customer experience and operational execution. 
• Able to communicate clearly with drivers, warehouse teams, customers, and leadership. 
• Willing to step in and help wherever needed to keep the operation running successfully.