Patient Registrar

Patient Registrar

The JRF Community Health Center is a Federally Qualified Health Center (FQHC) located in Edison, NJ, that provides comprehensive, high quality primary and preventative healthcare services to the uninsured and medically underserved residents and neighboring communities. The fundamental responsibility of the on-site Patient Registrar at the JRF-CHC is to ensure that patients are scheduled for their medical, dental, and behavioral health services in an efficient and timely manner. The role focuses on key aspects of patient registration, including creating a welcoming first impression, gathering personal health information, collecting required documentation, addressing sensitive patient questions and concerns, verifying insurance, processing co-payments, scheduling appointments, and supporting pre-access activities across the health center. Additionally, it is required to maintain patients' confidentiality in regards to HIPAA and other federal, state and local regulations as stated in the policies and procedures manual. The Patient Registrar will report directly to the Director of Health Services. Hours of the position are Monday to Friday, 8:30AM to 4:30PM with flexibility for Thursday evenings until 8pm/ Saturday 9-2pm (as needed).

Registrar Responsibilities:

• Greets patients in a prompt, pleasant, and helpful manner.
• Books, coordinates and schedules all patient appointments utilizing the health center's EMR system.
• Maintains a high level of accuracy and confidentiality with regard to patient and insurance input into the health center's EMR system.
• Maintains and updates current information on providers' schedules.
• Answers telephone, screens calls, and provides information to callers as needed.
• Assembles and updates patients' charts, and creates chart for all new patients.
• Conducts patient registration to obtain required demographic and insurance information and enters such information accurately into computer.
• Obtains required signatures on legal consent and insurance forms.
• Contact insurers to verify coverage and assure that we are the PCP, where necessary.
• Makes adjustments to the computer classification of claims to most accurately reflect the expected pay source.
• Answers inquiries of patients and public, in person or via telephone, regarding billing, regulations and services; when necessary, refers inquiries to appropriate person or department.
• Serves as liaison between patient and billing consultant when needed.
• Performs exit billing and discuss' patient's account balance with responsible party.
• Responsible for daily cash collections.
• Maintains daily log of uncompensated care applications and other state and local governmental applications.
• Completes State applications for uncompensated care program as well as Medicaid presumptive eligibility.
• Attends and successfully completes all required training programs and participates in ongoing conference calls, webinars, and other professional development opportunities.
• Attends staff meetings, health center meetings, and any other mandatory agency-wide meetings geared towards the position.
• Supports Health Center in meeting all agency-wide and grantor deadlines.
• Special projects and other duties as assigned.

Qualifications:

• High School Diploma and one to two years related experience and/or training; or equivalent combination of education and experience required
• Patient Registrar experience in a public health care or community clinic setting preferred.
• Familiarity and/or experience with an Electronic Medical Record system preferred; preferably eCW.
• Some general patient billing experience preferred.
• Bilingual in Spanish preferred.
• Ability to promote a positive and cooperative work environment by establishing good communication with staff and management.
• Understanding of medical terminology and standard insurance forms.
• Required to maintain patients' confidentiality in regard to HIPAA and other federal, state and local regulations as stated in the JRF policies and procedures manual.

Benefits:

• 35 hours work week
• Company paid employee medical coverage (Eligible after 90 days of continuous employment)
• Access to Dental, Vision, and supplemental benefits through Aflac;
• Access to 403B Retirement Plan.
• Up to 10 days of vacation and 10 days of choice
• All company-paid federal holidays, eligible upon hire.
• Professional Development opportunities
• Full-Time/Non-Exempt Rate of Pay: $18.68 - $20.88/hr.
• The Jewish Renaissance Foundation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, disability, veteran status, or any other protected status.