CX Operations Manager - AI-Driven, Retention Focus
O Positiv
O Positiv is seeking a Customer Experience Associate Manager to own CX operations end to end. You will manage our external partner and agents, optimize our approach, and ensure fast, high-quality support at scale from Santa Monica. This hands-on, strategic role reports to the VP of Operations and collaborates with eCommerce, Retail, Retention, and Finance to evolve CX, automation, SOPs, and reporting for retention and lifetime value. #J-18808-Ljbffr O Positiv
Vacancy posted 9 hours ago
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