Senior IT Support Engineer

Who We Are Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Who We Are Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About The Role As a Senior IT Engineer at Motive, you will help design, build, and scale the systems that power our global workforce, spanning end-user computing, identity and access, collaboration tooling, office and remote connectivity, and core corporate IT operations. You will report into Austin Karr, Director of IT, and serve as a senior technical contributor who improves reliability, security, and user experience while translating business needs into practical, well‑engineered solutions. This is a hybrid role 2x a week in office. This role is ideal for someone who is hands‑on, systems‑minded, and energized by solving difficult technical problems across multiple layers of the environment. You should be comfortable operating with broad stakeholder awareness, partnering across teams, and bringing a new perspective to existing solutions as Motive continues to scale. What You’ll Do Design, implement, and improve scalable corporate IT infrastructure and services for both office-based and remote employees. Lead complex troubleshooting and root‑cause analysis across endpoints, identity, collaboration platforms, and network layers to restore service quickly and prevent repeat issues. Use agentic development practices to design and build secure, scalable internal tools that automate workflows, improve employee productivity, and extend IT’s ability to support the business. Build and maintain technical standards, documentation, and operational processes that improve reliability, security, monitoring, and supportability. Translate business and stakeholder needs into well‑engineered solutions, partnering across departments and with third‑party vendors when needed. Act as a subject matter expert within IT, driving projects of diverse scope and raising the bar for operational excellence across the department. What We’re Looking For 5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role. Expertise supporting modern corporate IT environments, including identity platforms, collaboration tools, endpoint operating systems, and device management. Demonstrated ability to plan and execute complex projects independently, identify root causes, and drive solutions that support departmental goals. Strong written documentation and cross‑functional communication skills, with the ability to build trust and operate as a reliable technical advisor. Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits The Base Compensation Range For This Role Is $125,000—$170,000 USD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new‑hire training sessions may be held in person at one of our global offices. #J-18808-Ljbffr