Shift Leader, Ice Cream

Job Description

Job Description

Are you looking for a fun, full time or part time in the restaurant industry? Do you have what it takes to lead a small team through a shift with success? Sundae is looking for the right candidate to join our tight-knit and hardworking retail team to serve ice cream all winter long!

• Total compensation = averages between $21.00-$25.00 per hour (includes base + tips)
• Full time or part-time positions available
• Daytime or evening availability
• Approximate shift times: 9:30a-5p or 5p-11/11:30p
• Consistent scheduling available!
• Employee benefits: Sick Pay, shift treats, and employee discounts
• Full-time employee benefits: Vacation Pay, Sick Pay, Group Health Plans with employer contribution
• 401K retirement plans with generous employer contribution
• Individualized mentorship and growth opportunities
• Opportunity to continue employment into the winter season for the right fit

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission- To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the place you want your best friend to work.

We are searching for a candidate who is:

• Enthusiastic about serving others
• A passionate team player who leads by example
• Self-motivated and has a strong work-ethic
• Responsible and trustworthy
• Coachable and receptive to feedback

Shift Leader Responsibilities:

• Timely and efficiently open the store, either alone or with a team
• Confidently and timely prepare food items; maintain an elevated awareness of stock levels
• Accurately communicate and serve customers with joy, demonstrate thorough knowledge of all product details and service standards
• Maintain responsible cash handling and perform closing cash out procedures accurately
• Exemplify Sundae’s customer service standards; execute with pride and leadership
• Participate in and contribute to all staff meetings and team cleaning tasks
• Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standards

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere.

Requirements

• 1+ years of customer service experience preferred
• Some foodservice experience preferred
• Must be 16 or older
• Must have work availability throughout summer season (approximately 9/30/2026)
• Availability throughout the winter season is preferred! (approximately 4/15/2027)

Physical Requirements:

• Move, traverse or remain in a stationary position for up to 8 hours
• Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Benefits

• Total compensation = averages between $21.00-$25.00 per hour (includes base + tips)
• Full time or part time positions available
• Daytime or evening availability

• Approximate shift times: 9:30a-5p or 5p-11/11:30p
• Consistent scheduling available!

• Employee benefits: Sick Pay, shift treats, and employee discounts
• Full-time employee benefits: Vacation Pay, Sick Pay, Group Health Plans with employer contribution
• 401K retirement plans with generous employer contribution
• Individualized mentorship and growth opportunities