Help Desk Agent

Job Summary

Provides upbeat and positive service to arriving and departing guests utilizing Total Service skills. This is accomplished by transporting baggage to and from guest accommodations, as well as providing various types of information.

How You Will Create the Extraordinary

Provides high quality service to arriving and departing guests utilizing the Spotlight on Service skills

Greets guests with an upbeat and positive attitude and delights the guests by building great relationships

Transports the baggage of arriving guests from the Bell Desk to their hotel accommodations.

Explains hotel room accommodation appointments and equipment to guests.

Assists departing guests with their luggage and departure details and helps guests with luggage to transportation.

Informs guests of hotel facilities, guest promotions and events, Greater Reno-Tahoe area adventures and their locations and offers to be of further assistance upon request.

Greets charter arrival guests and provides luggage assistance as needed.

Collaborates with team members to work in a rotational manner with arriving and departing guests.

Acts as line ambassador for hotel check-in VIP guests

What You Will Need

Prefer high school diploma or equivalent with previous demonstrated success in hotel or guest contact position

Must be 21 years of age or older

Literate and fluent in English.

Team player with excellent interpersonal skills, communication skills, and customer service skills with a strong commitment success

Flexibility to work any days of the week and any shifts

Detail oriented with the ability to multi-task and prioritize tasks

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credited to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

Able to perform activities while standing or walking for long periods of time

Ability to perform reaching motions repeatedly

Must be capable of lifting 50 pounds repeatedly, lift and carry items of 100 pounds, and push luggage carts up to 200 pounds

Dexterity to use office equipment

Good distance and close proximity vision.

Auditory range must include immediate environment.

Ability to tolerate extreme variations in temperature

Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools, a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.

Job Info

Job Identification 88757

Job Category Hotel Operations

Job Schedule Part time

Locations Harrah's Lake Tahoe (On-site)