FTOS Systems Operations Engineer 4 - Axway & Connect:Direct/NDM

Job Title

In this contingent resource assignment, you may:

• Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering.
• Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables.
• Strategically collaborate and consult with client personnel.

Required Qualifications

5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Provide L2 operational support for managed file transfer platforms such as Axway SecureTransport (AXST), Connect:Direct/NDM, Secure Proxy, or similar tools (training provided). Review and respond to L1 monitoring alerts and ServiceNow incidents within defined SLA timelines. Execute runbook-driven tasks such as service restarts, workflow checks, certificate renewals, and production request validations. Assist in incident triage, initial troubleshooting, and escalation to ensure platform stability. Support platform health monitoring, performance checks, and proactive identification of potential issues. Maintain and update runbooks, documentation, and process steps to ensure operational accuracy. Participate in daily operations calls and collaborate with cross-functional teams to support platform stability and service delivery. Follow change management standards, including executing approved ServiceNow Changes, CTASKs, and SCTASKs. Contribute to ongoing operational improvements and help reduce manual effort through standardization.

Required Skills

Ability to interact with all levels of an organization, including leadership. Strong team or technical experience strong verbal, written interpersonal communication skills. 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent 1+ years of Strong Technical Troubleshooting skills 1+ years Working knowledge of application monitoring tool like Splunk, AppDynamics, Grafana, Prometheus. 1+ years of Root Cause Analysis of problem issues.

Desired Skills

6+ months of experience working with HSH, and SHS protocols, including validating secure connections, Experience with reviewing certificates, or supporting encrypted data transfer workflows. Exposure to managed file transfer tools such as Axway SecureTransport, Connect:Direct/NDM, or SFTP platforms. Foundational understanding of networking concepts, including SFTP/FTP basics, TCP/IP, port testing, and certificates. Experience communicating technical issues clearly, demonstrated through support interactions, group projects, or ticket documentation Ability to produce clear written documentation, such as incident summaries, operational notes, or procedural updates. Bachelor's in computer science or related field preferred but not required.

EEO

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.