Public Services Coordinator

Library Assistant 3 Job Family: Library Services Time Type: Full time Max Pay – Depends on experience: $50,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary Responsible for front desk operations and complex clerical library duties. Job Description The Medical Library on the Downtown Campus seeks a Public Services Coordinator to provide excellent information and circulation assistance, interpret library policies and procedures, and support student success. This position manages the Medical Library during scheduled hours, supervising service points and building activities, including security and maintenance issues. In addition, this position performs closing duties, following established practices. This position reports to the Director, Medical Library. Position Salary Range: $44,100.00-$50,000.00 annually Essential Duties Provide excellent customer service. Provide circulation services, including check-out / check-in, loan policy, holds, billing policies. Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats. Display knowledge and understanding of all ASU Library services, including current initiatives such as map and geospatial services, maker services and data visualization. As directed, support "Ask a Librarian" chat/email service for Shufeldt School user community. Resolve and answer advanced requests, and interpret ASU Library / University policy for library users. Provide basic troubleshooting of computer and printing needs. Provide directional assistance for the Library and campus. Carry out fulfillment duties, including but not limited to: Process resource requests (e.g. holds, recalls). Monitor materials on hold for library users. Process home delivery requests. Run and process system-generated material status lists. Supervise service points and building activities, including security and maintenance issues. Supervise staff and student workers, e.g., scheduling and assigning tasks. Resolve conflicts and address emergencies, refer to manager or ASU Police as appropriate. Perform closing duties, following established practices. Desired Qualifications Bachelor's degree 2 years of prior customer service experience Demonstrate familiarity with library usage, practices, and systems. Ability to use Microsoft Office Suite, Google Drive applications, employee communication software (e.g. Slack, Zoom). Ability to supervise, coach, evaluate employees. Communicate effectively - in writing, verbally, and visually. Demonstrates customer service principles, methods and practices. Demonstrates understanding of the concepts of sustainable practices. Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing. Exposure to dust and other airborne materials. Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack,Zoom, etc.), office equipment (copier, printer, scanner, etc.). May oversee various projects within the library involving handling, sorting, shelving or relocation of physical materials. Responsible for oversight of building security, maintenance issues, and compliance with university policy in absence of direct supervisor. May work alternate hours, including nights and/or weekends, as needed. Work Schedule: Monday through Friday, 8 am to 5 pm Driving Requirement: Driving is not required for this position. Department Statement: The ASU Library is a center of learning, exploration and discovery. With nine locations embedded in Arizona and at ASU California Center Grand, the library plays a vital role in expanding knowledge, cultivating community and inspiring innovation at ASU and in our communities. Students and faculty can access millions of information resources, world-class collections, outstanding study spaces, advanced data centers and creative maker services. As supporters of student success, the library is a critical partner in realizing the New American University's mission of access, excellence and impact. ASU Library empowers people to unlock their potential, express themselves and learn to thrive. For more information or to find library locations, visit lib.asu.edu. Location: Off-Campus: Phoenix Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at . You may request a hard copy of the report by contacting the ASU Police Department at View phone number on click.appcast.io. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit . Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: A fingerprint check is not required for this position. Arizona State University