Part Time Patient Services Representative

Job Description

Job Description

OVERVIEW: Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient eligibility by performing the following duties.

WORK LOCATION: Elwha Health Clinic

SUPERVISED BY: Medical Director

POSITION STATUS: Part-time (less than 29 hours week)

ESSENTIAL FUNCTION OF JOB:

• Routinely demonstrate superior customer service skills.
• Transfer calls to physicians and nurses when medically indicated.
• Accurately takes messages and conveys information to the recipient.
• Obtains current patient information from established and new patients.
• Schedules appointments and re-schedules appointments as needed.
• Scans information into Electronic Health Record (EHR).
• Categorizes, dates, and labels medical documents.
• Scans medical documents per protocol.
• Accurately enters/updates patient information in the practice management system.
• Assists patient with completing paperwork when necessary.
• Identifies payer source, verifies insurance eligibility, verifies financial status and assigns correct pay type.
• Check in patients and notes patient arrival in EHR.
• Accurately pre-screens medical/dental records.
• Prints schedules for upcoming appointments.
• Verifies insurance eligibility and obtains authorization for dates of service.
• Reviews Practice Management System for needed updated demographics and consent forms.
• Identifies patients by date of birth and name in RPMS, BMW scheduler or EHR.
• Assist and manage the No Show policy by sending letters to patients when necessary and documents within the file.
• Accurately imports registration documents into patient's electronic health record.
• Performs prescreening process for add-on appointments.
• Answers telephone in a timely and polite manner.
• Communicates with customers in a courteous, professional, cooperative and mature manner.
• Recognize and respond per protocol to violent/abusive situations, bomb threats, and emergency situations.
• Protects/observes patient confidentiality per policies and procedures, CFR 42 part 2, and all pertinent HIPAA requirements.
• Other duties as assigned within scope of work.

DESIRED QUALIFICATIONS:

• Education/Training Level

• High School Diploma or equivalent.
• Medical Office experience preferred. 

• Communication Skills

• Ability to effectively interact with physicians, patients and other staff members. 
• Ability to effectively read, write and type clear messages electronically and verbally.

• Technology Skills

• Demonstrates knowledge of proper, safe, efficient usage of current office equipment and software.

OTHER DESIRED QUALIFICATIONS:

• Experience with working with Native American and other diverse communities.
• Experience with working with RPMS, Electronic Health Records or equivalent data-based systems. 

PHYSICAL REQUIREMENTS:

• Duties are performed in a generally comfortable environment.
• Prolonged standing or sitting may be involved.
• Lifting at least 25 lbs.
• Bending, squatting, stooping, reaching also involved. 

WORKING CONDITIONS:

• Job duties are routine in nature, but situations may vary occasionally; policy and procedure provide direction for solving non-routine situations. Employees are expected to consult with management about any situation for which precedent does not exist. 
• Job duties involve routine interaction with others, including aiding and limited direction. Contacts are generally cordial and non-confrontational. 
• May be required to perform back up duties for fellow co-workers keeping within the scope of work.

As with all positions of the Lower Elwha Klallam Tribe this position is Indian Preference in hiring.