Quality Assurance Representative

Job Description

Job Description

Description:

Heidtman Steel Products is seeking a Quality Assurance (QA) Representative to serve the Eastern US and Canada regions. The QA Rep will be responsible for customer support and communications, including investigating and resolving customer claims; internal quality issues and part evaluations; and assisting with purchasing and production.

• Providing metallurgical and technical service to our customers and act as the liaison between the Company and the customer
• Investigating customer complaints and/or rejections to determine the root cause and develop corrective actions
• Providing technical support to sales, operations, resource planning, and purchasing
• Conducting new part investigations and working with other departments to complete the contract review process required to successfully launch new business.
• Other duties as assigned.

• Technical degree and/or experience in steel manufacturing.
• Quality Management System experience.
• Internal and external audit experience.
• Proficient in quality tools, mathematics, and statistics.
• Skilled in problem-solving and developing robust preventive actions.
• Some overnight travel may be required, depending on customer base being supplied.
• Metallography experience is a plus

Why Heidtman Steel

Heidtman Steel has been a trusted industry leader for over 70 years, delivering innovative, customer-focused solutions with a strong “can-do” attitude. As a family-owned company, we value our employees and foster a supportive, team-oriented environment.

What We Offer:

• Competitive compensation with performance-based bonuses
• Comprehensive benefits package including medical, vision, dental, and prescription coverage
• 401(k) plan with company match and flexible spending account
• Company paid disability and life insurance benefits
• Health club reimbursement and tuition assistance and more!

EEO