Scheduling Assistant II

Job Description

Job Description

We are looking for a detail-oriented Scheduling Assistant II to support customer coordination and scheduling activities for an opportunity in Harrisburg, PA. This hybrid position requires working in the office three days per week and plays an important role in helping customers understand next steps, prepare for scheduled work, and stay informed throughout the process. The ideal candidate is organized, responsive, and comfortable managing communication records, appointment activity, and administrative support tasks in a fast-paced office environment.

Responsibilities:

• Respond to customer inquiries and concerns with professionalism, resolving issues directly whenever possible and directing more complex matters to the appropriate team when needed.

• Explain pre-work requirements to customers, including deadlines, site readiness expectations, inspection timing, and account setup steps so appointments can proceed without delay.

• Arrange service appointments and send reminders or confirmations to help maintain accurate schedules and improve customer attendance.

• Record customer calls and communication activity in tracking logs and prepare weekly updates for reporting purposes.

• Support scheduling operations by assisting with contract disconnect appointments, organization-related appointment creation, and general coordinator support as needed.

• Help assemble work packets, assist with bundled job card processing, and contribute to work order closeout activities.

• Review and remove job holds after required information has been verified and documented.

• Research property damage claims and coordinate scheduling when liability has been confirmed by the organization.n

• Prior experience in customer service, scheduling, administrative support, or a similar office-based role.

• Strong verbal and written communication skills with the ability to provide clear guidance to customers.

• Ability to manage appointments, confirmations, reminders, and communication records with a high level of accuracy.

• Comfortable handling multiple tasks at once while maintaining organization in a deadline-driven environment.

• Experience supporting job scheduling, customer coordination, or service-related workflows is preferred.

• Sound judgment in identifying when issues should be escalated to another individual or department.

• Proficiency with standard office systems and the ability to learn scheduling or call-tracking tools quickly.

Apply online today!