Director, Digital Commerce Growth & Customer Strategy
$140k - $160kGeorge Patton Assoc Inc
Director, Digital Commerce Growth & Customer Strategy
Location: Hybrid Providence / Boston Area
Company: Displays2Go
Employment Type: Full-Time
Lead Digital Commerce Growth, Marketplace Expansion, and Customer-Led Innovation
Displays2Go is seeking a strategic and commercially driven leader to accelerate digital commerce growth, expand marketplace performance, and identify new revenue opportunities across the customer journey.
This is not a traditional customer service leadership role. We are looking for a growth-minded operator with a proven track record of owning business outcomes, driving marketplace and eCommerce performance, and transforming customer insights into scalable revenue-generating initiatives.
The ideal candidate brings experience leading growth within Amazon Marketplace, eCommerce, digital commerce, retail, or similar customer-centric businesses and thrives at the intersection of revenue growth, customer strategy, and innovation.
This role will partner closely with executive leadership to shape the future of our digital commerce business while delivering measurable impact on revenue, profitability, customer retention, and long-term growth.
What You'll Own
Digital Commerce & Marketplace Growth
- Lead strategy and performance across Amazon Marketplace and other digital commerce channels
- Drive revenue growth, profitability, customer acquisition, and market expansion
- Identify and execute opportunities to grow market share and unlock new sales channels
- Develop business cases and strategic plans for marketplace and eCommerce growth initiatives
- Monitor industry trends, competitive activity, and emerging opportunities to accelerate growth
Revenue Growth & Commercial Strategy
- Own strategic initiatives focused on driving incremental revenue and long-term business value
- Identify customer needs and market opportunities that can be transformed into scalable products, services, or solutions
- Optimize customer lifetime value (CLV), retention, conversion, and overall commercial performance
- Partner with Marketing, Merchandising, Product, and Operations teams to prioritize and execute growth opportunities
- Establish KPIs and performance metrics to measure business impact and guide decision-making
Customer Experience Strategy
- Lead end-to-end customer experience strategy across digital channels and touchpoints
- Identify opportunities to improve customer engagement, loyalty, and long-term retention
- Develop initiatives that reduce friction and improve the customer journey while driving business growth
- Ensure customer experience investments align directly with commercial objectives
Voice of Customer & Customer Insights
- Lead Voice of Customer (VOC) and customer insight programs
- Leverage qualitative and quantitative customer data to identify growth opportunities
- Translate customer feedback, behavioral data, and market trends into actionable business strategies
- Build measurement frameworks that connect customer experience improvements to revenue outcomes
Customer-Led Innovation & Service Expansion
- Identify opportunities to scale customer-facing services into repeatable, revenue-driving programs
- Develop and expand innovative customer engagement offerings, including design support, digital consultations, and other value-added services
- Partner cross-functionally to create differentiated customer experiences that strengthen competitive advantage
- Launch initiatives that improve both customer outcomes and business performance
Qualifications
- 8+ years of experience in Digital Commerce, eCommerce, Marketplace Management, Growth Strategy, Commercial Strategy, or related leadership roles
- Proven success owning business performance, marketplace growth, revenue expansion, or digital commerce outcomes
- Strong experience with Amazon Marketplace or other large-scale digital commerce platforms
- Demonstrated ability to develop and execute strategies that drive revenue growth, profitability, and customer retention
- Experience identifying, launching, or scaling customer-facing products, services, or commercial programs
- Strong analytical mindset with experience leveraging customer insights, VOC, and data to drive strategic decisions
- Experience leading cross-functional initiatives across Marketing, Product, Operations, Merchandising, and Commercial teams
- Excellent communication, influence, and stakeholder management skills
- Bachelor's degree required; advanced degree preferred
Why Join Displays2Go?
- Own high-impact growth initiatives with direct influence on revenue and profitability
- Lead marketplace expansion and digital commerce strategy for a recognized industry leader
- Partner directly with executive leadership to shape the future of the business
- Build innovative customer-focused programs that create measurable business value
- Join a collaborative, entrepreneurial environment where ideas quickly become action
Compensation: $140,000 $160,000 annually, plus bonus opportunity and comprehensive benefits package.
Displays2Go is an equal opportunity employer committed to building an inclusive workplace where diverse perspectives drive innovation and success.
Compensation details: 140000-160000 Yearly Salary
PIa9b38a6d88a2-26289-40720083
Vacancy posted 23 hours ago
Similar jobs that could be interesting for youBased on the Director, Digital Commerce Growth & Customer Strategy in Raynham, MA vacancy
- ...and managing sales and marketing activities. The role requires establishing sales territories, managing personnel, and developing customer relationships. The ideal candidate should have 6-10 years of experience in foodservice sales and a high school diploma or equivalent...Customer
$178k - $307.05k
Position Overview Sr. Director, Procurement Strategy, Digital and Process, is accountable for enterprise ownership of the Procurement Strategic Framework... ...standardization with required regional and local customization. Improve stakeholder and user experience through digital...SuggestedContract workLocal areaImmediate start- ...Business Development Manager based in Attleboro, Massachusetts. This role involves analyzing market trends, defining customer needs, and developing growth strategies. The ideal candidate will manage marketing plans and ensure effective product positioning. The position...CustomerWork at office
- ...industry experience and supervisory skills. The position offers a competitive salary and benefits, including day-one health benefits, 401K matching, and opportunities for growth in a supportive work environment focused on success. #J-18808-Ljbffr Performance Food Group (New)Suggested
- Henkel in Bridgewater, Massachusetts is seeking a sales leader responsible for defining and steering sales strategies to drive growth. The ideal candidate will develop top-tier relationships and lead the sales organization, aligning execution with market needs. This position...Suggested
- The Director, Business Development will be responsible... ...collaboratively with digital transformation practice... ...agreements with customers. The Director, Business... ...leaders in co-leading growth efforts through direct... ...including target accounts, a strategy and approach to...CustomerLocal areaNight shift
$72.5k - $87.5k
...procurement, commodity grading, pricing strategy, margin management, logistics, supplier... ...business relationships, and support commercial growth initiatives that align with company... ...and follows all yard, plant, and customer-site safety requirements. Helps maintain...CustomerFor contractorsInternshipWork at officeLocal areaImmediate startRelocationFlexible hoursNight shiftAfternoon shiftEarly shiftSchnitzer Steel Industries Inc
Attleboro, MA1 day ago$181.4k - $241.87k
Commercial Director, Healthful Solutions The Commercial Director will... ...& Healthful Solutions US/CAN strategy, maximising profitability and... ...through deep, strategic customer relationships and leading a diverse... ...and profitability, including growth targets for new and existing...CustomerFull timeFlexible hours- 6029-MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity is seeking a Sr. Director, Procurement Strategy to lead the global procurement digital strategy and manage end-to-end processes. This role involves shaping procurement capabilities and ensuring alignment with corporate...
- Description The Senior Director, Biosimilar Pricing & Contracting Operations... ...will lead enterprise pricing strategy and contracting operations... ..., payer, and organized customer channels, ensuring alignment... ...support continued organizational growth. Manage external vendors,...CustomerContract work
$87.4k - $120.23k
...hiring for a(n) Associate Manager, Sales Strategy & Commercialization, Beverage! We're a... ...strategies that drive sustainable and profitable growth. Reporting to the Sr. Manager, Sales... ...are attained in addition to external customer/channel objectives. You will provide...CustomerTemporary workWork experience placementRemote workFlexible hoursOcean Spray
Lakeville, MA9 days ago- ...responsibilities include achieving commercial sales objectives and developing territory-specific strategies. You will collaborate with internal teams and manage customer engagement to increase market share. A Bachelor's degree or relevant experience is preferred. #J-...Customer
$110k - $130k
Nestlé SA is seeking a Customer Strategy Manager for Vital Proteins in Bridgewater, Massachusetts, responsible for driving business success through strategic planning. This role involves leading commercialization efforts, influencing marketing strategies, and developing...CustomerRemote jobFlexible hours£35k per year
...planning. The ideal candidate should have a proven track record in customer account management, excellent communication skills, and a full,... .... You will be working in a target-driven environment aimed at driving growth and exceptional service delivery. #J-18808-Ljbffr BiffaCustomer$88k - $125k
Horizon Beverage Group in Norton, MA seeks a candidate to serve as a primary liaison between the local market and suppliers. This role involves creating marketing programs, planning sales promotions, and leading supplier initiatives. Ideal candidates will have a Bachelor...Local area- ...with GDPR and PECR requirements Analyse customer behaviour to identify key lifecycle moments... ...to plan campaigns that drive database growth and engagement Work with external agencies... ...targeted tactics and campaigns Collaborate with digital trading and UX teams to enhance the...Customer
- ...warning signs and implementing mitigation strategies, you will play a key role in preserving... ...and compliance. # Supports the growth and development of the assigned commercial... ...relationships with current members. Leverages customer knowledge to proactively identify and...CustomerFull timeWork experience placement
BrightBridge Credit Union
Bridgewater, MA26 days ago - ...is seeking an experienced Product Manager for their Consumer Digital Banking division. The role involves managing product development... ..., and collaborating with various teams to execute product strategies. Ideal candidates will have a solid background in product management...Customer
$87.4k - $120.23k
Ocean Spray is hiring an Associate Manager for Sales Strategy & Commercialization in Lakeville, MA. This role requires 3+ years of experience... ...business objectives into sales strategies, overseeing customer plans, and collaborating across teams. The position offers a competitive...CustomerFlexible hours- Legend Biotech US seeks a Sr. Manager Digital Workplace to lead the strategy and design of digital workplace technologies in Bridgewater, MA. This role involves overseeing ServiceNow platform and enhancing employee experience through seamless automation. The ideal candidate...Permanent employmentFull time
$105k - $135k
...Chain, Medical/Legal/Regulatory, and Insights) to execute strategies that deliver brand growth, optimize investments, and ensure alignment with broader... ...plans aligned to objectives Collaborate with Sales/Customer Strategy to translate strategy into selling materials Budget...CustomerWork at officeRemote workFlexible hours$228.41k - $247.15k
...development activities for AUKUS. Key business partner for strategy and growth with the Advanced Programs Vice President, as well as the Unmanned... ...business development contacts with current and potential customers Evaluates and manages new business opportunities,...CustomerRemote workFlexible hoursGeneral Dynamics Mission Systems
Taunton, MA8 days ago$105k - $135k
...are committed to fostering professional growth and celebrating the achievements of our... ...Legal/Regulatory, and Insights) to execute strategies that deliver brand growth, optimize... ...Strategic Planning: Collaborate with Sales/Customer Strategy to translate strategy into selling...CustomerWork at officeRemote workFlexible hours$160k - $170k
...fully integrated and built to serve our customers across the full spectrum of their... ...delivering sustained, profitable growth through disciplined strategy, flawless execution, and relentless... ...executional excellence across in-store, digital, and omnichannel touchpoints,...CustomerTemporary workWork at officeRemote workWork visa2 days per week3 days per week- We are seeking a seasoned Digital Operations Manager to join the Marketing Effectiveness... ...to provide an unprecedented, customer-centric experience while driving a competitive... ..., this candidate will report to the Director of Digital Strategy & Operations, partner with internal...Customer
- ...seeking a qualified individual for a full-time position responsible for sales and marketing strategies. The role encompasses managing relationships with clients and maximizing sales growth through strategic planning and execution. The ideal candidate will have a Bachelor’s...Full time
- ..., Massachusetts. This full-time position offers unparalleled career growth opportunities where most managers started from this role. Responsibilities include managing rental accounts, ensuring customer satisfaction, and adhering to safety guidelines. Qualifications include...CustomerWeekly payFull time
$197.36k - $271.37k
The Global Program Management Director will be responsible for end‑to‑end program execution... ..., and client needs Acts as the primary customer contact for program activities, leading... ...products or program enhancements Develops strategies and tactics to ensure effective program...CustomerContract workWork experience placementWork at office- ...innovate. You’ll be backed by our digital ecosystem: a client-centric... ...timely responses and strong customer service, ensuring trust and... ...conversations and personalized strategies. ~ Mentor team... ..., and fostering professional growth. ~ Conduct regular audits...CustomerFull timeLive outWork at officeLocal areaFlexible hoursShift work
Gallagher
Raynham, MA1 day ago - Greene King is seeking a Commercial Drink Executive to support the drinks strategy across various menus and promotions. In this fast-paced role, you will collaborate with marketing and operations teams to enhance guest experiences at our pubs. Ideal candidates will bring...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director, Digital Commerce Growth & Customer Strategy. Be the first to apply!
Related searches
- insurance customer service manager Raynham, MA
- manager customer success team Raynham, MA
- sales customer service manager Raynham, MA
- manager customer experience Raynham, MA
- customer service executive Raynham, MA
- director customer care Raynham, MA
- customer service support manager Raynham, MA
- customer advocacy manager Raynham, MA
- digital media sales Raynham, MA
- digital Raynham, MA