Field Service Technician

Field Service Technician

Join our team of employee owners! Why work for a company when you can own it? Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the wastewater industry.

Job Title: Field Service Technician

Department: FRMA Field Service

Location: Rockland, MA

Reports To: Service Manager

Job Overview The Field Service Technician performs hands-on technical service, repair, maintenance, troubleshooting, commissioning, and start-up of E/One wastewater equipment, pumps, controls, motors, and related rotating equipment. This position provides both in-shop and field service support to municipal, commercial, and industrial customers throughout the region.

Our Most Successful Field Service Technicians:

• Possess superior communication, analytical, and organizational skills
• Exhibit goal-oriented behaviors and effective time management
• Exude a customer-focused attitude
• Apply extensive attention to detail to all tasks
• Toggle between projects and responsibilities with ease
• Possess mechanical and electrical experience with pumps, motors, controls, and related wastewater or rotating equipment
• Demonstrate strong troubleshooting and diagnostic skills
• Possess experience with equipment start-up, commissioning, maintenance, and repair
• Ability to read and interpret diagrams, schematics, and technical documentation
• Possess basic experience with computers and wireless communication devices
• Must be able to lift 50 lbs. unassisted and 100 lbs. assisted
• Possess a High School Diploma / GED equivalent
• Possess a minimum of 2 years of relevant mechanical, pump, wastewater, or rotating equipment service experience; 5 years preferred
• Must be able to pass background and reference checks, as well as a drug test
• Must maintain an active, REAL ID compliant driver's license with a clean driving record, or a valid U.S. passport, as required for access to federal facilities

Scope of Responsibility:

• Independently perform expert field service and repair on compressed air equipment.
• Follow OSHA Safety requirements at all times
• Perform new & repaired equipment start-up commissioning and training.
• Properly and accurately complete service-related documentation, and utilize electronic communication & documentation devices where applicable (i.e. Wireless tablets).
• Effectively communicate with customers and coworkers alike.
• Maintain an organized, clean, and resourceful work environment to include the shop, work area, and service vehicle.
• Consistently provide courteous and professional representation of Cummins-Wagner employees and products.
• Required to be on call and able to travel for out-of-town jobs.
• Some jobs do require an overnight stay, and mandatory training classes may also require this individual to be out of town for one-week periods
• Serve as a mentor and assist with the training of new field service technicians
• Perform all other duties as assigned

Cummins-Wagner Gives Back To Their Employees:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!

*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.