Program Advisor

Program Advisor The Division of Pre-College and Undergraduate Programs isresponsible for developing and offering non-credit and creditcourses and programs for over 6,000 high school students, as wellas Brown University undergraduate and Visiting Students from otherinstitutions. Students participate in programs on BrownUniversity's Providence campus, as well as online and in otherlocations domestically and internationally. Within the Division,there are teams of staff who are responsible for marketing,admissions, enrollment, academic content, instructional delivery,student life, finance, human resources, payroll, and the variouspolicies and protocols associated with this work. Staff workclosely with colleagues from across the University to ensuresuccess, including the Registrar's Office, the Office ofInformation Technology, and Facilities Management. This position is a member of a team of Program Advisors who provideoutreach and advising for the Division of Pre-College andUndergraduate Programs, delivering timely, accurate, and detailedinformation to students, parents, instructors, and otherconstituents who inquire about program-related informationthroughout the year. The position builds rapport with students andtheir families, serving as a consistent support and bridge to attendance. A Program Advisor is responsible for understanding andsynthesizing both the general educational offerings of the Divisionand the details of each process to best communicate with andsupport constituencies as needed. This work requires a significantcapacity to think critically in response to a variety of queries. Responsibilities include advising on application status andanswering detailed questions about the application process,registration procedures, campus life, and community and academicstandards. The incumbent is responsible for implementing theoutreach and advising communications plans that are developed with the Marketing and Enrollment Services Team. Advisors ensureefficient and effective workflow of inbound customer inquiries andoutreach activities using various communication methods, includingemail and phone. A Program Advisor represents the programs throughtheir daily work, as well as in recruiting and onboarding events. Potential for local travel, as needed (optional). In addition, each Program Advisor has responsibility for supporting specific services and will also assist with supporting otherprograms and services, as needed. During the fall, Program Advisorscomplete projects aligned with improving programming and operationsacross the Division. Responsibilities Provide Inquiry and admissions support and advising (40%) Provide onboarding support and advising (40%) Support enrollment data collection and reporting, resulting in proactive student outreach and advising efforts. (10%) Support planning and decision-making for the Division by working on independent projects in the fall, as assigned by the Assistant Director of Student & Partner Engagement. (10%) Qualifications Education and Experience Bachelor's Degree and 1-2 years of experience or equivalent of education and experience required. Significant customer service experience, preferably in an academic environment Excellent oral communication proficiency; exceptional English language skills, bilingual a plus but not required Superior computing abilities, including Microsoft Office Suite, Google Apps for Education, and basic technology troubleshooting experience required Experience working with CRM and other student systems preferred Competencies Ability to problem-solve effectively Strong ability to multitask and adapt to change Proficient in drafting professional, well-written email communications High degree of patience and capacity to respond pleasantly and professionally, no matter the circumstances All offers of employment are contingent upon the successful completion of a background check. Brown is an E-Verify Employer. This position is not eligible for visa sponsorship. Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law. #J-18808-Ljbffr