Client Services Representative

Client Service Representative - Swing/Overnight

Neel Veterinary Hospital is seeking a compassionate, dependable, and customer-focused Swing/Overnight Veterinary Client Service Representative (CSR) to join our team. This position is ideal for someone who thrives in a fast-paced veterinary environment and enjoys providing exceptional service to clients during evening and overnight hours. As the first point of contact for our clients, you will play a vital role in creating a welcoming experience while supporting our doctors and technical staff in delivering outstanding patient care.

Some of the Responsibilities You Will Own in This Role:

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient's immunizations and tests
• Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change

Qualifications

• Previous veterinary receptionist, veterinary client service, or veterinary hospital experience preferred.
• Excellent customer service and communication skills.
• Strong attention to detail with the ability to multitask in a fast-paced environment.
• Knowledge of veterinary terminology is preferred.
• Comfortable using computers and veterinary practice management software.
• Ability to remain calm, professional, and compassionate during emergencies.
• Dependable with excellent attendance and punctuality.
• Must be available to work swing and/or overnight shifts, including weekends and holidays as needed.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

Why Join Neel Veterinary Hospital?

• Work alongside a dedicated and supportive veterinary team.
• Make a meaningful impact by helping pets and their families during critical times.
• Opportunities for growth and continued learning.
• Positive team culture in a collaborative hospital environment.
• Competitive pay and comprehensive benefits for eligible employees.

About Neel Veterinary Hospital

Neel Veterinary Hospital is a 14k square foot, hybrid/full-service small animal veterinary hospital, serving the Oklahoma City community for over 30 years. We have a collaborative team of DVMs, including multiple specialists (Surgery, ABVP), Rotating Small Animal Interns, and experienced knowledgeable support staff members. We have nine exam rooms, a double surgery suite, a full in-house lab, u/s, radiology, a fully staffed 24/7 ICU, and the only pet-specific Hyperbaric Oxygen Therapy Chamber in Oklahoma. Our goal is to provide the care and facilities necessary to make sure that the pets entrusted to us live long and healthy life, as pain-free and as comfortably as possible. We accomplish this by employing only an empathetic, respectful, knowledgeable, and dedicated staff, maintaining a state-of-the-art, clean and comfortable hospital, utilizing cutting-edge technology and preventative health care plans, and always putting the health and comfort of the pet first above all else. At Neel Veterinary Hospital, your pet has access to the greatest variety and most advanced medical services and procedures available in the state, as well as collaborative and hands-on mentorship. We take every step to give pets the best possible care and the first step is our wonderful staff.

Equal Opportunity Employer Policy

Neel Veterinary Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.