RMA Clerk

RMA Clerk

Volt is immediately hiring multiple RMA Clerks in Fremont, CA.

As an RMA Clerk you will assist with:

• Receive and verify returned materials against RMA documentation and travel cards.
• Perform visual, functional, and cosmetic inspections to identify damage, missing components, or warranty violations.
• Classify returned units for repair, replacement, scrap, or return-to-vendor in accordance with product specifications and quality guidelines.
• Record inspection results, including photographs and detailed failure descriptions, ensuring accurate complete data entry in quality and tracking databases.
• Communicate RMA status and requirements with vendors, customers, and internal Repair, Warehouse, and Quality teams.
• System Management: Create, update, and maintain RMA records in ERP systems (e.g., SAP, Oracle) and internal shopfloor tracking systems.
• Prioritize RMAs based on severity, customer impact, and contractual Service Level Agreements (SLAs) to ensure timely resolution.
• Verify shipping documentation and ensure properly labeled units are released to the Warehouse for outbound processing.
• Provide accurate failure data and documentation to engineering teams to support root cause analysis and identify abnormal failure trends.
• Track serial numbers and inventory movements to maintain full traceability and control of returned materials.
• Assist with internal and external audits and monitor special process operations to ensure compliance with company quality standards.

This is a full-time - temp to hire opportunity.

Schedule: Hours are Monday to Friday from 8am 5pm plus overtime as needed. These are temp to hire roles.

The ideal candidate will have:

• Basic understanding of electronics, server hardware, and common computer components preferred
• 13 years of experience in RMA processing, repair operations, quality inspection, or a manufacturing environment.
• Working knowledge of precision measuring and inspection tools used in quality and repair environments.
• Familiarity with ERP and RMA tracking systems, as well as basic database data entry and maintenance.
• Strong attention to detail and ability to accurately document inspection results and discrepancies.
• Ability to follow established procedures, quality standards, and documentation requirements.
• Candidates selected must meet all pre-screening eligibility requirements (drug test, background check)

Pay Rate: $23.00 Per Hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties certifications, etc.

Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.