Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): McCarran, NV

Job Summary
We are seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.

This is a hands-on server hardware installation, troubleshooting, repair, and break/fix role. The ideal candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI infrastructure experience is not required. Strong enterprise server and data center hardware experience is the priority.

Work Arrangement

• Work Schedule: Monday-Friday, 08:00 AM - 05:00 PM
• Shift Flexibility: May occasionally require different shift hours
• On-Call Support: Required
• Travel: No
• Work Authorization: U.S. citizenship required
• Commute Requirement: Candidates must be within a 45-minute commute of the work location unless relocation is pre-approved.
• Team Coordination: Weekly touchpoint calls with the client team are required after the engagement begins.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair of memory/DIMMs, CPUs/processors, power supplies, fans and cooling components, hard drives/SSDs, RAID/HBA components, NICs, PCIe components, GPUs, accelerator hardware, motherboards, and other server components.
• Perform rack-and-stack activities, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and use server management tools such as Dell iDRAC or comparable platforms.
• Execute reactive break/fix services and preventive maintenance according to established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams to communicate service status, troubleshoot issues, and drive resolution.
• Document service activities, hardware replacements, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

Required Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct experience physically working on server hardware, including installation, removal, diagnosis, repair, and component replacement.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodologies.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose hardware issues independently.
• Ability to work independently in a customer-facing environment.
• Strong communication skills for explaining technical issues and resolutions to customers and internal teams.
• Ability to lift up to 50 lbs. and support flexible schedules, including on-call coverage.

Preferred Qualifications

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with iDRAC, iLO, or comparable server management platforms.
• Experience supporting GPU or AI server infrastructure.
• Experience with data center operations, rack-and-stack activities, structured cabling, or server deployment.
• Associate's or Bachelor's degree in IT, Computer Science, or a related field.

Additional Information
AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.