Onsite Service Engineer Data Center

What success looks like in this role:

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix role . The successful candidate will have direct experience diagnosing repairing replacing and maintaining enterprise server hardware in a data center field service or customer-facing environment.

Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What Youll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation removal replacement and repair including:
  • Memory/DIMMs
  • CPUs/processors
  • Power supplies
  • Fans and cooling components
  • Hard drives/SSDs
  • RAID/HBA components
  • NICs and other PCIe components
  • GPUs and accelerator hardware
  • Motherboards/system boards and other server components
• Perform rack-and-stack server installation cabling component swaps and hardware configuration
• Troubleshoot issues involving server hardware BIOS/firmware operating systems and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status troubleshoot issues and drive resolution
• Accurately document service activities hardware replacements troubleshooting steps and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required

You will be successful in this role if you have:

What You Bring Required

• 3 years of hands-on experience supporting enterprise servers data center hardware or similar infrastructure
• Direct hands-on experience physically working on server hardware installing removing diagnosing repairing or replacing server components
• Experience troubleshooting and replacing components such as memory CPUs power supplies storage RAID/HBA NICs fans/cooling systems PCIe components or GPUs
• Experience working with rack-mounted enterprise servers in a data center field service or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics BIOS/firmware and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs. travel to customer sites and support flexible/on-call schedules

Preferred Qualifications

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC iLO or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations rack/stack structured cabling or server deployment
• Associates or Bachelors degree in IT Computer Science or a related field

Important Note

AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.

This role may require access to export-controlled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.

Required Experience:

IC