Engineering Specialist

Engineering Specialist II

Location: Freemont, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Pay Rate: $34.00–$34.01 / Hour (USD)
• Shift / Schedule: Monday through Friday, 8:00 AM – 5:00 PM. Some overtime may be required.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

As a member of the IT Technical Staff, this position will work in various aspects of desktop support. The role reports to the IT Desktop Support Manager in Fremont, California.

Key Responsibilities

• Troubleshoot technical issues at the walk-up service center counter, interfacing directly with users; customer service and high standards of excellence are expected.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Research, maintain, install and troubleshoot all aspects of laptop and desktop hardware and associated software.
• Troubleshoot technical issues while interfacing directly with users; customer service and high standards of excellence are expected.
• Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions.
• Evaluate and implement application software solutions as identified by Corporate IT.
• Take proactive, corrective actions to resolve issues in advance of system problems.
• Install, configure, analyze, resolve and repair all hardware and software issues involving Windows and Mac OS computers.
• Provide total support of the desktop environment in accordance with defined standards and procedures.
• Maintain password security, data integrity, and file system security for the desktop environment.
• Respond quickly to customer issues while thoroughly documenting resolutions and close all assigned cases through the designated tracking system.
• Communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.
• Troubleshoot and determine the root cause of problems with software or hardware incompatibilities or network connectivity issues.
• Provide technical support for conference room technology such as projectors, display screens and telephony equipment including sound systems, and conferencing tools like Teams and Zoom.
• Handle multiple administrative duties to allow the team to operate efficiently.
• Work at the walk-up service desk on-site (Tech HUB).

Required Skills

• Installing, configuring, and troubleshooting desktop and laptop systems and familiarity with system imaging processes.
• Strong organizational skills that include attention to details, flexibility, and time management.
• Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview.
• Documenting trouble tickets from inception through closure in an Enterprise Incident Management Systems such as Freshservice.
• Proficiency in supporting Windows 7, 10 & 11 and Mac OS support including iOS and Android mobile platforms.
• Experience with Active Directory.
• Experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing BitLocker.
• Experience with VOIP telephony systems like Cisco and proficiency in troubleshooting headset hardware.
• Experience recommending computer solutions and hardware.
• Experience using critical thinking skills to identify and resolve technical issues.
• Experience with providing technical support to internal and remote computer systems using tools like Bomgar.
• Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, Forms, Stream, Tasks, Video and OneNote).
• Completing other tasks as assigned by the IT Desktop Support Manager.

Preferred Skills

• Experience with Microsoft SCCM/MECM preferred.
• 2 years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues.

Education Requirements

• Associate Degree in Computer Science, Information Technology or a related field, or equivalent plus 2 years' experience.
• Relevant Technical Certifications a plus; A, MCP, or HDI preferred.

Work Environment / Physical Requirements

• Work is performed on-site at a Gold LEED-certified Fremont product-design campus featuring state-of-the-art clean room and lab space.
• Typical work week is Monday through Friday, 8:00 AM to 5:00 PM. Some overtime may be required.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading data storage provider committed to innovation, operating within the technology sector. The organization brings together engineering, design, operations, support, and administrative professionals across a product-design campus environment.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-12727