General Manager (GM)

Job Description

Job Description

The General Manager (GM) is the senior operational leader responsible for the overall performance, profitability, growth, and strategic direction of the business . The GM oversees all aspects of the business, including operations, preconstruction, estimating, project management, field operations, safety, quality, business development, finance, and talent management.

The GM is accountable for delivering exceptional project outcomes while achieving revenue, profitability, safety, and client satisfaction goals. This role requires an experienced construction executive capable of leading complex commercial projects ranging from $10 million to over $500 million while managing multiple business units, project teams, and executive leaders.

The General Manager establishes a culture of accountability, operational excellence, innovation, collaboration, and continuous improvement while ensuring projects are delivered safely, on schedule, within budget, and in accordance with contractual requirements.

Primary Responsibilities

• Business Operations
• Strategic Planning
• Financial Performance
• Profit & Loss Management
• Business Development & Client Relations
• Operations Management
• Project Delivery
• Preconstruction
• Estimating
• Risk Management
• Safety
• Quality Assurance
• Workforce Development
• Executive Leadership
• Organizational Growth

Executive Leadership

• Develop and execute strategic business plans aligned with company goals.
• Lead all operational departments to achieve annual objectives.
• Establish measurable performance goals and accountability standards.
• Foster a culture centered on safety, integrity, teamwork, innovation, and excellence.
• Serve as the executive leader for all regional construction operations.
• Participate in executive planning and corporate initiatives.
• Drive organizational growth through strategic planning.
• Lead organizational change initiatives.
• Develop succession plans for leadership positions.

Operations Management

• Construction Operations
• Field Operations
• Project Management
• Estimating
• Preconstruction
• Virtual Design & Construction (VDC/BIM)
• Scheduling
• Procurement
• Safety
• Quality
• Equipment Management
• Administrative Support

Responsibilities include:

• Establish operational standards.
• Improve productivity.
• Allocate personnel and equipment.
• Monitor project execution.
• Remove operational barriers.
• Resolve high-level project issues.
• Implement continuous improvement initiatives.
• Improve operational efficiency.
• Optimize resource utilization.

Financial Leadership

Assume full responsibility for the division's financial performance.

• Full P&L ownership
• Annual budgeting
• Revenue forecasting
• Gross profit management
• Cash flow management
• Cost control
• Financial forecasting
• Working capital management
• Capital expenditure planning
• Equipment utilization
• Financial reporting
• Margin improvement

Monitor:

• Revenue
• Gross profit
• Net profit
• Overhead expenses
• Labor productivity
• Equipment costs
• Backlog
• Forecast accuracy

Project Oversight

• Schedule performance
• Budget performance
• Change order management
• Labor productivity
• Procurement status
• Safety performance
• Quality metrics
• Contract compliance
• Client satisfaction
• Risk exposure

Participate in:

• Executive project reviews
• Staffing decisions
• Client meetings
• Dispute resolution
• Contract negotiations

Preconstruction Leadership

• Estimating
• Budget development
• Value engineering
• Constructability reviews
• Scheduling
• Procurement strategy
• Bid reviews
• Design-build coordination

Business Development

• Identify new market opportunities.
• Develop strategic client relationships.
• Participate in proposal interviews.
• Lead contract negotiations.
• Support marketing initiatives.
• Attend industry events.
• Build strategic partnerships.
• Expand market share.
• Increase repeat business.
• Support geographic expansion.
• Executive client meetings
• Contract negotiations
• Project issue resolution
• Executive presentations
• Relationship development
• Strategic planning sessions

Maintain long-term partnerships with owners, developers, architects, engineers, and subcontractors.

Safety Leadership

• Promote zero-incident philosophy.
• Participate in executive safety audits.
• Review safety metrics.
• Investigate major incidents.
• Allocate safety resources.
• Support OSHA compliance.
• Ensure project safety planning.
• Hold leadership accountable for safety performance.

Quality Assurance

• Review quality metrics.
• Support QA/QC programs.
• Conduct executive quality reviews.
• Reduce rework.
• Improve project delivery.
• Maintain owner satisfaction.

Risk Management

• Contract compliance
• Insurance
• Bonding
• Claims management
• Litigation support
• Safety
• Financial exposure
• Labor shortages
• Procurement risks
• Schedule delays

Human Capital Leadership

• Recruiting
• Leadership development & Performance Management
• Compensation planning
• Organizational design
• Retention strategies

Qualifications

Education

• Bachelor's Degree in Construction Management, Civil Engineering, Architecture, Engineering Technology, Business Administration, or a related field.

Experience

• 15+ years of progressively responsible experience in commercial construction.
• 10+ years in senior operational leadership.
• Experience managing multiple project teams and business units.
• Full P&L responsibility.
• Experience leading commercial projects exceeding $50 million.
• Strong background in estimating, operations, project management, and business development.

Technical Knowledge

Software

• SAGE
• Procore

Knowledge

• Commercial Construction
• Lean Construction
• OSHA Regulations
• Building Codes
• Contract Law
• Procurement
• Risk Management
• Financial Management
• Scheduling
• Quality Management

Leadership Competencies

• Strategic Vision
• Business Acumen
• Operational Excellence
• Client Focus
• Accountability
• Decisiveness
• Emotional Intelligence
• Negotiation
• Team Development
• Collaboration

Physical Requirements

• Ability to travel frequently to project sites, client meetings, and regional offices.
• Ability to safely navigate active construction sites, including uneven terrain, ladders, stairs, and elevated work areas while wearing required personal protective equipment (PPE).
• Ability to occasionally lift up to 25 pounds.
• Ability to work extended hours as business needs require.

Success Profile

A successful General Manager consistently delivers exceptional operational and financial performance while building a culture of safety, accountability, collaboration, and innovation.

Benefits

• Health Insurance
• Dental
• Life Insurance
• 401K