Runner

Food RunnerFood Runners play a critical role in the pace, accuracy, and quality of service. You are responsible for delivering dishes from the kitchen to guests efficiently and precisely, maintaining food integrity, executing seat numbers, and supporting seamless communication between the kitchen, expo, and service team—ensuring every dish reaches the table exactly as intended.Key ResponsibilitiesFood Delivery & ExecutionDeliver food to correct tables and seat numbers with speed, accuracy, and professionalism.Announce dishes clearly, including allergen callouts, following JAG protocols.Ensure proper presentation, temperature, and garnishing before delivery.Protect food quality from expo to table at all times.Expo & Kitchen CoordinationCommunicate continuously with the expo and kitchen regarding ticket times, pacing, and priorities.Stage and consolidate trays and hot boxes; prioritize orders based on fire time and coursing.Assist with marking tables, delivering share plates, and coordinating utensils for coursed meals.Communicate 86'd items, delays, and modifications to servers and leadership.Service SupportAssist servers during peak service to maintain flow and timing of courses.Respond promptly to guest needs or issues related to food delivery and loop in leadership when needed.Maintain awareness of menu items to answer basic guest questions when appropriate.Cleanliness, Sanitation & SafetyFollow DOH and JAG sanitation standards, including handwashing and food-safety practices.Use proper tray, hot-plate, and lifting techniques to ensure safety.Maintain clean, organized runner stations, expo areas, and service pathways.Stocking & ReadinessEnsure runner stations are stocked with trays, share plates, utensils, and service tools.Assist with opening, closing, and side work duties per checklist.Maintain organization and cleanliness of staging and service areas.Teamwork & CommunicationWork collaboratively with servers, bussers, bartenders, hosts, and kitchen teams.Participate in pre-shift meetings and tastings to stay informed on menu changes and service focus.Communicate guest concerns, allergies, and safety issues promptly to leadership.Required Qualifications6+ months of FOH experience as a food runner or similar role in high-volume, upscale casual or fine dining preferred.Strong understanding of seat numbers, table maps, and coursed service.Ability to carry multiple plates and maneuver safely through a busy dining room.Clear communication skills and ability to stay calm under pressure.Knowledge of basic food safety and sanitation; Food Handler certification (or ability to obtain).Reliable attendance and schedule flexibility (nights, weekends, holidays).Working Conditions & Physical RequirementsStand and walk for extended periods (up to 8+ hours).Lift and carry up to 35–40 lbs.; safely balance and maneuver loaded trays.Work in environments with hot/cold items, cleaning chemicals, variable noise, and lighting.Slip-resistant footwear required.In Return, We Offer YouCompetitive hourly pay plus tips (where applicable)Opportunities for growth, cross-training, and advancementEmployee dining and partner discountsAccess to health & wellness benefits where eligibleEqual Opportunity Employer José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify program