Dispatcher/Scheduler

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Job Summary
Star Nonemergent Transportation is seeking a professional and highly organized Dispatcher/Scheduler to join our team. In this role, you will handle non-emergency transportation calls and make quick, informed decisions to ensure efficient and timely service.

The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a high level of customer service. This position plays a critical role in ensuring all trips are scheduled, routed, and monitored efficiently while maintaining compliance and operational excellence.

Responsibilities

• Receive and manage inbound non-emergency calls
• Collect and accurately document caller and trip information
• Schedule same-day and future transportation requests
• Assign and dispatch trips to drivers in real time using dispatch software
• Monitor trips and adjust schedules as needed
• Prioritize calls based on urgency and service needs
• Communicate effectively with drivers and internal teams
• Ensure all rides are assigned promptly and accurately
• Maintain high standards of customer service and compliance

Qualifications

• High school diploma or GED required
• Previous experience as a dispatcher, scheduler, or similar role preferred
• Previous experience in Non-Emergency Medical Transportation (NEMT) is highly preferred
• Ability to handle a high volume of phone calls
• Strong typing and data entry skills
• Excellent verbal and written communication skills
• Highly organized with strong multitasking abilities
• Ability to work well under pressure in a fast-paced environment