Manager, Account Management | Community Institutions

Manager, Account Management | Community Institutions

Overview
Mastercard's Community Institutions team is launching Team Catalyst, an innovative new account management model designed to redefine how we partner with our longer-tail customers.

• Innovate: Help evolve Mastercard's next-generation account management model for Community Institutions, identifying new ways to scale customer engagement, drive operational efficiency, and enhance the customer experience.


• Strategize: Develop and execute customer engagement strategies that drive growth, improve customer outcomes, and strengthen long-term partnerships.


• Advise: Serve as a trusted advisor to executive leaders by understanding their business objectives, strategic priorities, operating challenges, and market opportunities.


• Champion: Lead strategic initiatives from concept through execution, partnering across Mastercard to design solutions, align stakeholders, and deliver measurable outcomes for customers and the business.


• Collaborate: Partner closely with teams across Product, Services, Technology, Operations, Marketing, and Sales to bring the full breadth of Mastercard capabilities to customers and accelerate adoption of solutions that deliver meaningful business value.


• Negotiate: Own the end-to-end deal lifecycle for customer renewals and growth opportunities, including RFP responses, deal modeling, contract negotiations, and stakeholder alignment.


• Engage: Design and execute scalable customer engagement strategies through 1:1, 1:few, and 1:many programs, including webinars, office hours, customer education forums, thought leadership campaigns, and portfolio-wide communications.

• Builder who enjoys creating new playbooks, processes, and ways of working.


• Comfortable with ambiguity and energized by solving complex problems.


• Strategic thinker with a proven track record of execution.


• Exceptional relationship builder and trusted advisor.


• Skilled at influencing and collaborating across cross-functional teams.


• Growth-oriented with a track record of identifying opportunities and delivering business results.


• Commercially minded with strong negotiation, sales, and deal management capabilities.


• Effective communicator with experience engaging executive stakeholders.


• Positive, team-first mindset with a love for collaboration and a willingness to roll up your sleeves to make things happen.


• Self-starter who is highly organized, curious, and results-oriented.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

New York City, New York: $151,000 - $242,000 USD