Norristown CDJR - Receptionist/Cashier

Norristown CDJR - Receptionist/CashierNorristown Chrysler Dodge Jeep Ram - Norristown, PA 19403Job DescriptionNorristown Chrysler Dodge Jeep Ram is looking for a Part-Time Receptionist/Cashier who courteously and efficiently manages all service and repair transactions for our valued customers. He or she receives and processes payments for services rendered or parts and materials purchased, explains vehicle service recommendations to customers, and completes estimates and invoices. Also answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she sets the tone for our dealership's Sales/Service Department by being an outstanding listener and information source. The Receptionist/Cashier helps customers who are looking or have purchased vehicles by answering questions, contacting sales personnel with exceptional customer service. In addition, he or she performs administrative duties and operates the telephone switchboard for call routing. The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale system experience. Automotive dealership experience preferred. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus. Must be able to work Nights and Weekends.ResponsibilitiesReceives and processes payments for products and servicesOperates the complete POS system and other required softwareAccepts responsibility and accountability for his or her money drawerCoordinates questions and issues with the appropriate department personnelAddresses customer concerns and issues or escalates them as neededHelps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.Ensures that all customer contact information is up-to-date and accurateGreets all customers in a warm, sincere, and helpful mannerAnswer dealership group phones and directs calls as necessaryHandles customer complaints or escalates when necessaryProvides administrative assistance as neededPerforms other duties as assignedQualificationsHigh school diploma or GED requiredExcellent communication, customer service, and problem solving skills, including the ability to maintain composure under stressPoint-of-sale (cash register) and credit or debit card processing skillsPrevious retail and/or customer service experience, preferredStrong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environmentKnowledge of automotive servicing or repair highly desiredNeat, clean, and professional appearanceHelpful attitude and friendly demeanorStrong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environmentHighly trustworthy and security consciousBasic computer and Microsoft Office skillsBenefitsCompetitive PayEmployee Purchase and Service DiscountsExcellent opportunities for growth and internal promotionsFull benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance401(k) Retirement Savings PlanState of the Art Facility with a Professional Working Environment