Service Advisor

Ziegler CAT has an opening for a Service Advisor in the machine rebuild department. In this role, you will open service calls, provide updates and scheduling timelines, and/or provide other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and kept up to date on processes. Responsibilities Customer Contact at the branch Customer contact for repair scheduling Contact for repair completion/status updates Seek approval on repair estimates from internal or external customer Confirm the readiness of machines for customer/ transportation. Respond to Equipment Link Alerts escalated by condition monitoring Contact for invoice disputes Work with credit on uncollected COD Sales/Internal Communication/Contact Update sales people on customer machines in the shop (include pictures) Update sales people on shop/workload capacity Arrange and Support Transportation of machines Works closely with other departments including, but not limited to, the backorder team, the ZRC, field service and all specialty departments. Program Verification Verification of warranty and available rebuild programs and discounts Maintains promotional and required rebuild items. Check for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call Maintains the service call for entire project. Service Call Opening Open service calls and segments Research warranty when opening a call or when requested Use Standard Jobs when available Schedule service Contact credit for needed overrides & new account set-ups Workflow Management Communicates clearly and frequently with the shop supervisor on the status of the jobs in the shop Does not provide work instruction to technicians, but supports the team by providing timely and accurate parts, component and backorder reports. Supports WIP management in conjunction with Service Call Administrators and Shop Supervisor Qualifications High school degree/GED required; Associate's degree preferred 7+ years of customer service experience required Mechanical aptitude required Strong computer and Microsoft Office experience (Outlook, Word, Excel) Strong phone and customer service required Industry experience strongly preferred Minimum Physical Requirements Lift/carry up to 10 lbs Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping. Pay Range $30.97 to $37.15 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Benefits Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax‑free each year Short‑Term and Long‑Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Ziegler Cat