Service Manager

Job Description

Job Description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure operational effectiveness. The Service Manager oversees operational efficiency of all electrical equipment and mechanical systems through inspection and repair and ensure that property's premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards. 

RESPONSIBILITIES:  

• Supervision of other maintenance employees. 

• Taking a leadership position on special projects. 

• Perform a variety of skilled maintenance and repair tasks.  

• Strong knowledge of accident and safety precautions.  

• Proficient in a specific trade with general maintenance and repair skills. 

• Work independently on routine projects and receive assistance for more complex projects. 

• Occasional need to work overtime for special projects or emergencies. 

BENEFITS:  

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12+ paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS:  

• Three (3) years experience in property maintenance. 

• Proficient in a specific trade with general maintenance and repair skills. 

• Knowledge of tools, techniques, and terminology of building and mechanical trades. 

• Strong knowledge of accident and safety precautions.  

• Knowledge and experience using a variety of tools and equipment to complete tasks.  

• Great organization and project management skills. 

• Able to implement and improve policies and procedures. 

• Proficient in Microsoft Office Suite. 
• Being knowledgeable in Yardi Software and Realpage a plus. 

Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. 

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