Welcome Center Representative
Old Colony YMCA
JOB FUNCTION:
- Program/Department Responsibilities
- Follow the staff dress code for position.
- Greet members and guests.
- Show interest in their concerns
- Know members' names and use them in their presence.
- Ask "satisfaction questions" about program and service.
- Listen to suggestions and respond promptly.
- Address complaints/concerns immediately.
- Provide information on facility, services and programs.
- Enter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner.
- Serve as a liaison between members and program supervisors.
- Answer telephones.
- Be alert to safety factors and potential hazards.
- Look for ways to improve performance.
- Make members feel comfortable and at ease.
- Be open, friendly and approachable to members.
- Initiate interaction with and between members.
- Ask about family, job, hobbies, get to know them personally.
- Ask about the goals: progress and satisfaction.
- Introduce members to other members and staff.
- Invite members to participate in programs.
- Be knowledgeable about program areas and share information with members.
- Be knowledgeable about the OCY, its programs and policies.
- Encourage participation in facility and program orientations.
- Be informed and up-to-date on latest developments in your field.
- Acquaint members with other OCY programs and benefits.
- Recommend participation in a variety of programs.
- Be able to articulate the OCY's mission, value and benefits.
- High degree of accuracy.
- Multi-task oriented, flexible takes initiative.
- Effective communication and organizational skills.
- Minimum 18 years of age.
- High School diploma or equivalent.
- Past customer service experience.
- CPR/AED certified within 90 days of employment. Must keep certification current.
- Ability to lift and carry at least 30 pounds.
- If Representative must lift and carry more than 30 pounds, they must ask for assistance from another staff member
- May be required to stand for extended periods of time while demonstrating physical stamina and agility.
Vacancy posted 3 days ago
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