Credit & Collection Analyst

Job Description This role offers a starting range of $88,000 to $92,000 annually. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations. Responsibilities Collect accounts in a timely manner while maintaining and developing customer relationships and properly documenting activities in SAP and applicable AI-enabled tools. Utilize AI-supported insights (risk scoring, payment trend analysis, prioritization models) to focus collection efforts and improve recovery rates. Collect professionally and with courtesy while accomplishing corporate collection metric goals utilizing data-driven prioritization and insights where available. Negotiate payment plans for delinquent accounts and escalation to customer management as necessary to secure payment. Recommend outside collection placements when necessary. Confer with sales personnel and management regarding new and existing customers when non-routine handling is necessary to achieve results incorporating available reporting and predictive insights. Reconcile invoicing and payment discrepancies and identify discrepancies using available reporting and predictive insights. Analyze and spread financial data, compile reports and ratios, review each assigned account, and make recommendations as to the size of the customer’s credit line utilizing available analytical and AI-supported tools. Research D&B informational reporting as well as INX payment experience for credit decisions. Evaluate results of investigations, prepare reports of findings, and approve credit limits within authority or recommend credit limitations to management. Maintain credit files in accordance with policy and procedures. Minimize bad debt write-offs by recommending appropriate credit limits and controlling A/R within limits through proactive monitoring and use of reporting tools. Monitor credit limits for active accounts. Obtain and process completed credit applications from customers. Create and maintain the customer master and credit management files in SAP. Follow company JSOX controls when updating or creating customer master data. Assist in the audit process periodically. Review orders queued for failed credit check and take appropriate action. Address all orders promptly to avoid interruption of shipment. Contact customers to address any delinquencies. Communicate with Customer Services and Sales for any orders on credit hold. Address credit limit needs for order failures due to exposure exceeding the established credit limit. Meet daily release deadlines to ensure customer orders are processed in a timely manner while leveraging tools to improve efficiency and prioritization. Assist in reconciliation and resolution of deduction items with appropriate internal and external associates. Contact customers and collect on any invalid deductions. Ensure open deductions are being addressed by the appropriate personnel and procedures. Lead and develop projects, develop reporting protocols and organize work assignments and policy and procedures using available technology (SAP, AI, MS Office) as well as your professional experience. Integrate AI in the development of reporting and policies and procedures including automation, data visualization, and insight generation. Analyze and solve business problems to improve business results. Organize work assignments and expedite reporting for internal and external customers. Create processes and procedures (based on existing policy) to be used as a training guide and to document internal processes incorporating system and AI-enabled efficiencies where applicable. Be a primary backup to Credit Manager (when out of the office). Support adoption of new tools and processes. Other assignments and duties as determined by the company, including duties associated with execution of UCC filings and bank and related activities such as cash receipt posting processes and interaction with customers AP portals. Qualifications Have a bachelor’s degree from a 4-year college or university in a related field. Have 5 years of experience in a Credit and Collection environment requiring outbound calling, research, analysis, and knowledge of collection regulations, and/or equivalent combination of education and experience. Possess some experience in developing reporting and processes incorporating AI technologies. Demonstrated strong attention to detail and have a high degree of accuracy, good communication, interpersonal and analytical skills. Have proficiency with computer-based applications, including Microsoft Office Applications. Ability to lead the team when adopting new tools and processes. Additional Information We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave , we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees. We require post-offer, pre-employment drug screens, physicals, and background checks. Equal Opportunity Employer: disability/veteran. #J-18808-Ljbffr