Operational Excellence Manager

Operations Support Group Manager Job Req Id: 26956524 Location(s): City of Taguig, Metro Manila, Philippines Job Type: On-Site/Resident Posted: May 21, 2026 Job Overview The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. Responsibilities Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution Design strategies that generate improvements Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs) Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations Negotiate internally and communicate management report to senior management, recommending next course of action Participate in improvement projects with internal and external stakeholders Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management Apropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications 10+ years of relevant experience Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63 Experience in management position related to Operations function Experience in Finance or Banking Consistently demonstrates clear and concise written and verbal communication Education Bachelor’s degree/University degree or equivalent experience Master’s degree preferred Skills Vendor governance Contract management Stakeholder management Operational analytics Negotiation and commercial management Risk and compliance oversight Preferred Background Experience in industries such as: BPO / outsourcing Financial services Technology / SaaS Global operations Shared services Time Type Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window). #J-18808-Ljbffr