Operational Excellence Manager

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB The Operations Learning Partner supports employees onboarding and training by creating onboarding plans, gathering employee feedback through focus groups and surveys, and providing property leaders with data-informed recommendations to continuously improve the employee experience. The role partners closely with property HR and operational leaders to support the rollout and utilization of company resources and to provide ongoing support for training initiatives. Additionally, the Operations Learning Partner follows up on the effectiveness of these resources to drive continuous improvement and maintain a high standard of service excellence across the organization. THE DAY-TO-DAY Onboarding Support: Develop detailed onboarding plans for team members supporting key property departments and positions, ensuring a smooth transition into the organization. Consultant to the Business: Utilize an employee listening strategy to gather feedback on the employee experience, identify best practices, and provide actionable recommendations to leadership for areas of opportunity. Evaluate Survey Data: Maintain, promote, compile, and review survey data to assess the quality of the employee experience and the overall effectiveness of company resources. Conduct Training Initiatives: Support learning initiatives that enhance operational knowledge and serve as a back‑up facilitator for new hire orientation as needed. THE IDEAL CANDIDATE Bachelor’s Degree. At least one (1) year of adult learning/training/operations experience. Prior experience using survey tools and platforms such as Workday or other LMS preferred. Able to manage multiple projects and deadlines effectively. Strong understanding of onboarding and training best practices. THE PERKS & BENEFITS Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts, as well as discounts with company partners on things like travel, electronics, online shopping, and more. Healthcare, financial, and time off benefits (for eligible employees). Free meals in our employee dining room. Free parking on and off shift. Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community. PAY RANGE The pay range for this role is: $58,700.00 - $78,200.00 This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location. This position is eligible to participate in the Company’s incentive plan. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. #J-18808-Ljbffr