Front desk Agent
Tru by Hilton Midtown - Cleveland, Ohio
Job Description
Job Description
Be the Face of Our Hotel!
Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!
Why You’ll Love It- Make a direct impact on guest satisfaction every day
- Work in a dynamic, team-oriented environment
- Competitive pay, flexible schedules, and opportunities to grow in hospitality
- Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations
What You’ll Do
- Greet guests warmly, build personal connections, and anticipate their needs
- Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
- Promote brand loyalty program and follow brand hospitality sales standards
- Staff and maintain the market area, ensuring stock is organized and shelves are tidy
- Record guest requests, special needs, early arrivals/late departures, and communicate issues
- Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
- Assist with maintenance requests and coordinate with on-property maintenance as needed
- Complete all required training and compliance tasks, including CPR and TIPS certification
- Maintain a clean, organized front desk, dry storage, and adjacent areas
- Support smooth communication between all hotel departments
Who You Are
- Guest-focused, friendly, and professional
- Reliable with flexible availability, including evenings, weekends, and holidays
- Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
- Strong communicator and problem solver
- Physically able to stand for long periods and perform light lifting as needed
Vacancy posted 14 days ago
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