Front Desk Agent

Job Description

Job Description

Our Avid an IHG Hotel Kalamazoo is seeking front desk agents to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!

• Medical, Dental, and Vision Insurance for Full Time Staff
• Life Insurance for Full Time Staff
• 401(k) Retirement Plan
• Paid Time Off
• Employee discount

• Exceptional guest service delivery with problem resolution ability
• Excellent communication and phone skills
• Process all guest check-ins, check-outs, room assignments, and room change/guest requests
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
• Account balancing & cash handling
• Ability to understand and uphold hotel and brand standards and expectations
• General office up keeping and ensuring public areas are cleaned and replenished as needed
• Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
• Knowledge of Microsoft office and computer skills
• Capacity to stand or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
• Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

• Superior customer service skills including problem solving and ability to multi-task
• Strong attention to detail, good follow through, and communication skills
• Previous hotel or customer service experience preferred
• Previous customer service experience preferred