Regional Manager

Skills : Multi-unit operations management, P&L ownership & financial performance analysis, leadership coaching & team development, customer experience & service recovery, operational excellence & process improvement About Company / Opportunity A premium pet boarding and daycare provider offering a full-service resort experience for dogs and cats, including boarding, daycare, grooming, training, and enrichment activities. Founded in 2005 in Sacramento by pet owners seeking higher-quality care options while traveling, it has since expanded into a multi-state operation with locations across California, Texas, Illinois, and Colorado. The brand is positioned as a hospitality-style pet care destination focused on comfort, safety, and elevated service standards for pets. Regional Managers play a pivotal role in steering the success of their assigned region by overseeing all operational facets. Includes, but not limited to, fostering a positive working environment, achieving company goals and ensuring compliance with company policies and regulations. The RM strategically aligns their region with the orgranizations broader organizational goals. Their accountability extends to the effective management of provided resources, implementation of processes, and most importantly proactive problem solving to overcome challenges and create opportunities. Responsibilities Own overall regional performance, including operational, financial, and service outcomes Monitor key performance indicators (KPIs) and implement corrective actions to drive results Lead multi-unit operations across assigned locations to ensure consistent execution of standards Identify operational challenges and implement proactive, data-driven solutions Drive execution of company goals, initiatives, and strategic priorities across all sites Coach, develop, and hold General Managers accountable for performance and leadership effectiveness Conduct regular site visits, audits, and walkthroughs to assess operational and service quality Oversee P&L performance, including revenue optimization and expense management Ensure high levels of customer satisfaction, including handling escalated client concerns Review and respond to guest feedback, online reviews, and service recovery efforts Collaborate with cross-functional teams (HR, Facilities, Marketing, L&D, Operations Support) Ensure compliance with company policies, safety standards, and regulatory requirements Support facility maintenance, vendor management, and capital improvement initiatives Analyze regional trends, reporting insights and recommendations to senior leadership Drive continuous improvement in processes, training, and operational efficiencyBuild leadership pipelines by developing future managers and strengthening team bench depth Must-Have Skills Multi-unit operations leadership — Proven ability to oversee multiple locations, prioritize competing demands, and ensure consistent execution of brand standards and operational excellence. P&L ownership & financial acumen — Strong capability to interpret financial performance, identify drivers of profit/loss, and implement actions to improve revenue, control costs, and achieve targets. Leadership development & accountability coaching — Experience managing managers (General Managers), setting clear expectations, developing leadership capability, and holding teams accountable for performance outcomes. Nice to Have Skills Hospitality / pet care industry experience — Familiarity with service-driven environments such as hospitality, boarding, daycare, or animal care operations. Facilities & vendor management exposure — Experience coordinating maintenance, repairs, capital projects, and external vendors across multiple locations. Data reporting & systems proficiency (CRM / KPI tools) — Comfort using dashboards, reporting tools, and CRM systems to track performance, customer insights, and operational metrics. #J-18808-Ljbffr