Operations Manager - River Roast

Operations ManagerDifferent perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.About Levy: The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.Job SummaryThe Operations Manager will oversee the execution of hospitality operations at River Roast while supporting Levy's commitment to exceptional guest service and operational excellence. This role will coordinate daily restaurant and event operations, supervise team members, manage labor and operational efficiencies, and partner with culinary and service leaders to ensure consistent execution. The Operations Manager will also support financial performance initiatives, maintain compliance with safety and sanitation standards, and foster a productive team environment.Daily TasksMonitor daily restaurant and event operationsSupervise hourly and supervisory team membersReview staffing levels and adjust schedules as neededConduct pre-shift meetings with operational teamsResolve guest concerns and service escalationsEnsure compliance with sanitation and safety standardsCommunicate operational updates to leadership teamsOverarching TasksDevelop operational processes that improve efficiencySupport recruitment, onboarding, and employee developmentAnalyze operational performance and labor metricsCollaborate with culinary and event teams on execution strategiesMaintain compliance with company and regulatory standardsDrive guest satisfaction and operational consistencySupport financial and budgetary goalsAt Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanFlexible Time Off PlanPaid Parental LeaveHoliday Time Off (varies by site/state)Personal LeaveAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.