Center Assistant

Sylvan Learning Center - Hiring for Highly Skilled Center Assistant Are you looking for a fun, detail-oriented role where your organizational skills shine? Do you enjoy creating a warm, welcoming environment while supporting families and team members? If yes, this loving and dynamic position at Sylvan Learning Center could be perfect for you! Join Sylvan Learning Center, a trusted name for 40 years in inspiring academic confidence and a love for learning. As a talented Center Assistant, you will be the friendly first point of contact for families, helping them feel cared for and supported. This role offers a chance to develop your communication, scheduling, and customer service skills in a positive and supportive setting. Key Responsibilities Make warm, personalized follow-up calls, texts, and emails to families who have expressed interest but haven't scheduled yet Confirm and remind families of upcoming assessment appointments to reduce no-shows Manage daily schedule changes, cancellations, and rescheduling requests with accuracy and calm Keep the enrollment tracking system updated with every contact and status Prepare clear briefs for the afternoon team about incoming families and relevant notes Support front desk operations by answering phones and greeting families with enthusiasm Assist with student assessments when center volume requires Perform light administrative tasks as needed What We Offer Competitive hourly rate of $15 – $18 based on experience Morning shift schedule: Monday to Thursday, 9:00 AM – 2:00 PM & Occasional Saturdays, 9:00 AM - 2:00 PM (15-25 hours/week) Opportunity to extend hours into the afternoon for assessments and additional support Growth potential with expanded hours and responsibilities as the center grows Ideal Candidate Qualifications High school diploma required; some college preferred 1+ years of customer service, administrative, or phone-based support experience Comfortable making outbound calls with warm, clear, and professional communication Strong written communication skills for texting and emailing Highly organized and detail-oriented; familiarity with Google Workspace or scheduling tools a plus Experience in education, healthcare, sales or service environments is a bonus Calm under pressure, proactive, and genuinely caring about families Ready to make a meaningful impact in a fun and supportive environment? Apply today to join our enthusiastic team at Sylvan Learning Center! #J-18808-Ljbffr