Onsite Support Specialist - Honolulu, HI

Workplace Flexibility: Field Working Location: Hawaii, Honolulu Job Description Project based position dependent on customer contracts. Primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by managing all relevant equipment, providing basic troubleshooting, and training for proper care and handling of Olympus equipment. Job Duties Assist Olympus personnel with installation of equipment. Coordinate schedules with audiovisual providers and boom manufacturers for installation. Set‑up and break‑down of plug & play video tower/system equipment according to IFU instructions. Provide in‑servicing sessions for operation room personnel on Olympus equipment regularly based on staff needs; provide clinical equipment management support on all Olympus equipment (pre, intra & post OP). Evaluate and resolve equipment malfunctions as necessary. Perform basic electronic troubleshooting. Coordinate periodic evaluations of the equipment with the customer to determine repair or replacement needs in the event of damage, loss, wear and tear, etc. Perform routine maintenance on the equipment, including pre‑use inspection and periodic functionality testing to proactively prevent issues during operation. Work with customer to schedule inspection, repair or replacement of equipment when damaged, worn or lost. Follow procedures to notify, track and report lost or damaged equipment. Coordinate with customer shipping and receiving department(s) and Olympus Service group(s) to expedite repairs. Maintain professional appearance, work ethic and attitude as required by Olympus Americas INC and the facility. Adhere to HIPAA and other related patient confidentiality policies and procedures at all times. Job Qualifications Required: Associate’s degree or equivalent relevant experience. Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science or related discipline. Solid working knowledge of electronics and audiovisual equipment. Basic computer skills including Microsoft Office. Strong verbal and written communication skills. Comfortable with public speaking delivering an in‑service/demonstration to a group. High degree of self‑reliance, initiative and creativity. Excellent work ethic, self‑starter, time management skills, independent judgment and critical thinking. Eager to learn and grow, accept and apply feedback. Dedication to consistently delivering superior customer service. Organizing: marshal resources, orchestrate multiple activities, arrange information and files efficiently. Adaptability: thrive in fast paced, high‑stress environment under pressure individually and/or as part of a team with a sense of urgency. Problem solving: excellent analytical and problem solving skills, asks good questions, probes sources for answers, sees underlying patterns. Ethics and values: integrity, accountability, dependability, adherence to core values. Travel less than 20% annually; potential overnight and air travel. Must be able to operate a vehicle. Preferred: Operating room experience and demonstrated knowledge of anatomy, surgical procedures and aseptic technique. Benefits Competitive salaries, annual bonus and 401(k) with company match. Comprehensive medical, dental, vision coverage effective on start date. 24/7 Employee Assistance Program. Free live and on‑demand wellbeing programs. Generous paid vacation and sick time. Paid parental leave and adoption assistance. 12 paid holidays. On‑site child daycare, café, fitness center. Equal Employment Opportunity It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex, gender identity and expression, sexual orientation, marital status, disability, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Applicants requesting accommodations: Olympus is committed to providing reasonable accommodations for all qualified individuals during the hiring process. If you need accommodations, please contact View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr Olympus