Terminal Operations Manager

Job Description

Job Description

Pioneer Freight is seeking an experienced and driven Terminal Operations Manager to lead and oversee daily transportation operations for a growing fleet of approximately 45 powered units. This is a hands-on leadership role responsible for ensuring safe, efficient, and profitable operations while supporting drivers, customers, and operational staff.

The ideal candidate is a strong leader who thrives in a fast-paced transportation environment, communicates effectively, and is committed to building a high-performing operation focused on safety, accountability, and customer service.

Position Summary

The Terminal Operations Manager has operational oversight of transportation activities, ensuring that daily operations are conducted safely, productively, and in accordance with customer requirements and company expectations. This role provides leadership to dispatch, drivers, safety, and maintenance coordination while supporting operational growth and continuous improvement.

The Terminal Operations Manager must exemplify professionalism, integrity, teamwork, and a strong commitment to operational excellence.

Key Responsibilities

• Oversee daily transportation operations for approximately 45 powered units
• Ensure compliance with all DOT, FMCSA, and company safety regulations
• Lead and support dispatch, drivers, and operational personnel
• Maintain strong communication with customers, drivers, and internal departments
• Monitor fleet productivity, service levels, and operational performance metrics
• Assist with driver recruiting, onboarding, and retention efforts
• Support safety initiatives, compliance programs, and operational audits
• Coordinate with maintenance to ensure equipment readiness and preventative maintenance compliance
• Address operational challenges proactively and implement effective solutions
• Ensure company assets and resources are utilized efficiently
• Participate in safety meetings, operational planning, and performance reviews
• Promote a positive culture focused on teamwork, accountability, and customer service

What We’re Looking For

• A strong leader who leads by example and builds trust with employees and customers
• A proactive problem solver who can effectively manage daily operational challenges
• A safety-focused professional committed to compliance and operational excellence
• An effective communicator who can provide direction clearly and professionally
• Someone who thrives in a fast-paced transportation environment and remains calm under pressure

Qualifications

• Minimum of 5 years of transportation, trucking, or fleet operations experience
• Previous dispatch or transportation management experience preferred
• Strong knowledge of DOT and FMCSA regulations
• Experience managing drivers and transportation operations
• Strong leadership, organizational, and communication skills
• Ability to multitask and prioritize in a dynamic environment
• Proficiency in Microsoft Office Suite
• Experience with dispatching or transportation management software preferred
• College degree preferred

Competencies

• Leadership and team development
• Verbal and written communication skills
• Problem-solving and decision-making
• Organizational and time management skills
• Attention to detail
• Customer service mindset

Benefits

• Medical
• Dental
• Vision
• Life Insurance