Field Service Technician

Secur-Serv is a leading managed services provider of IT print and hardware services with a security focus at the core of every service. Secur-Serv provides nationwide on-site service to businesses of every size focusing on the financial manufacturing transportation and healthcare industries.
Secur-Serv is headquartered in Omaha NE and services our customers throughout the continental United States and Canada.

Why Secur-Serv
Join Secur-Serv because we are committed to professional and personal growth working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes systems and transformation. We recognize and provide an environment where each and every employee can make an impact.

• Company car that is available for personal use
• Paid Training
• We have a generous benefits package for our regular full-time employees which includes a copay medical plan option HSA medical plans with employer contributions to your HSA Account dental vision company-paid life insurance and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Servs 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5250.
• Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.
  

POSITION SUMMARY
Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking education logistics manufacturing medical retail and other industries. As a Secur-ServTechnician you will install troubleshoot diagnose and make repairs to a wide range of hardware including printers cash recyclers document finishing equipment office equipment servers PCs and data communications equipment.

ESSENTIAL RESPONSIBILITIES

• Travels to customer locations via company vehicle to diagnose repair and/or replace computer hardware in accordance with service agreements.
• Manages preventative maintenance schedule in a timely and efficient manner.
• Assists other territories and technicians as needed which may include travel to other metropolitan areas.
• Takes ownership of meeting customers business needs.
• Coordinates activities and seeks assistance from technical support when appropriate.
• Provides updates status and completion information to manager sales technical support call center and customer via voicemail use of wireless call processing system or in-person communication.
• Manages parts inventory in accordance with established guidelines.
• Submits required paperwork in a timely efficient and complete manner.
• May be asked to train new technicians in an on-the-job manner.
  

REQUIREMENTS

• Two or more years related experience and/or training.
  • Secur-Servprovides training at the office in Omaha NE along with access to a database of manuals and depot support personnel to call if additional support is needed.
• Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments.
• Valid and current state Drivers License.
• Self-motivated and able to work effectively under minimal supervision.
• Knowledge/Skills/Abilities:
  • Ability to diagnose equipment operational errors and product failures.
  • Must be able to problem solve think analytically and be attentive to detail.
  • Good verbal communication skills for interaction with customers.
• Physical Demands:
  • Regularly required to stand walk sit talk write and hear.
  • Reach with hands and arms and stoop kneel bend crawl push/ pull twist and turn.
  • Frequently lift and/or move up to 25 pounds.
  • Occasionally lift and/or move up to 50 pounds
  • Must be able to meet all physical requirements up to eight hours per day.
• Able to travel overnight 5-10%.

Preferences

• Associates degree (AA) or equivalent from two-year college or technical school preferred.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing emailprotectedor calling View phone number on drjobpro.com.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: Drug & Alcohol Use Policy

Required Experience:

Manager