Vendor Support Operations Lead (Fully Remote)
O.R. TRAX
- Own the day-to-day running of a small support team serving pharma and device reps.
- Monitor the queue in real time, build SOPs, and enforce best practices.
What You'll Do:
- Run the floor, build the playbook, and set the standard for ticket handling and quality.
- Coach the team, handle escalations, and jump on tickets when volume or coverage gaps arise.
- Own the toolset, represent support in product conversations, and build training.
What We're Looking For:
- 3-5+ years in customer or technical support with team lead or shift lead experience.
- Process-minded, strong writer, and comfortable with real-time queue monitoring.
- Healthcare experience is a plus, but not required.
O.R. TRAX
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
#J-18808-LjbffrVacancy posted 3 days ago
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