Information Technology Infrastructure Manager

A financial services company in Plano has an immediate opening for an IT Infrastructure Manager . This role will lead/manage the helpdesk and Systems Administration services, and provide hands on Cyber Security and Network Configuration support for the company. What you will do: Secure the company’s IT assets including software and hardware Secure Firewalls, Network, Servers, PCs, Laptops and Mobile devices Secure MS Azure cloud and AWS Cloud components and services Conduct and monitor pen tests and fix vulnerabilities Handle security related aspects of Firewalls, switches, routers, VPN, remote management, security gateways Protect the company by working directly with 3rd party vendors on all Cyber Security projects – penetration tests, server patches, desktop / laptop patches (via WSUS) and network configuration Install and upgrade computer and network components (switches, routers, firewalls, VLANs etc.) and software, manage virtual servers, and integrate automation processes (e.g., Microsoft WSUS) Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Work with IT leadership to plan and implement new infrastructure or upgrades of existing IT infrastructure Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Experience with helpdesk support efforts, to help make sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Responsible for capacity, storage planning, and network performance Perform periodic bandwidth testing and ensure that network connectivity is optimized What you should have: Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or related field. Equivalent experience may also be considered in lieu of a degree. Minimum of 5 years of hands-on helpdesk, security and network administration experience Minimum 2-3 years of management experience with a team of direct reports managing helpdesk and sys admin functions. Experience installing and managing servers, desktops, laptops, and software patches. Experience with conducting pen tests and fixing problems. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of networking, security, storage, data protection, and disaster recovery protocols Experience with Secure Firewalls, hands-on experience with Cisco ASA or other similar firewalls Full understanding of Firewall concepts (Security Zones, Security policy ordering, Searching and Sorting Audit logs, Address Sets, negated addresses, User Roles and tables, route-based policies, address-books, Application traffic control, etc.) Good understanding of routing (OSPF/EIGRP/BGP) and switching technology Excellent understanding of Proxy based product (hands-on preferred) Good knowledge of Linux and Windows Excellent understanding (hands-on preferred) on various security technologies including, VPN's, IDS/IPS, end point security solutions (AV, HIPS, and Hard Disk Encryption), Authentication products (Bitglass, MS Defender), Content Security Gateways (Cisco IronPort Web/Mail Security Gateways), DLP, Load Balancing AWS configuration, security hardening and networking experience Strong knowledge of systems and networking software, hardware, and networking protocols Experience with scripting and automation tools Preferred experience/qualifications: Experience with firewalls, switches, routers, VPNs, remote management, troubleshooting, and problem resolution preferred AWS Security experience (Security Groups, NACLs, Security Policies) Security, System administration and IT certifications (CISSP, CCNA etc.) are a plus Certifications in Linux, Microsoft, Cisco, or other network related fields are a plus Working knowledge of virtualization and VMWare and hosting in the Cloud AWS and Azure security certifications desired We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance, and generous 401k plan with aggressive company match. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. #J-18808-Ljbffr