Director, Customer Engagement

Job Description

Job Description

Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™   for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.

 

Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.

The Director, Customer Engagement will work with our customers to realize our vision. You will be responsible for hiring, mentoring and leading a team of Engagement Principals (EP) and Associates (AEP) to help build and deploy Aera Skills. Powered by the Aera Decision Cloud, Aera Skills provide real-time insights, recommendations, and predictions, Aera Skills deliver prepackaged content, logic, and interactions that augment and automate business decisions.

The team will guide customers through a solutioning process to identify business priorities, conduct discovery workshops to shape their Decision Intelligence  roadmap, and manage end-to-end projects. The Director will be responsible for the quality of implementations and resulting deliverables, and will act as the point of escalation for any issues and concerns raised by customers.

The ideal candidate will be based in the SF Bay Area, and able to be in the SF and Mountain View offices frequently for customer-related needs. Responsibilities:

• Hire and mentor EPs and AEPs. Monitor EP job performance and provide coaching, counseling, and motivation to maximize performance
• Own the implementation of Aera COS at customers including project quality control, adherence to methodology, design reviews and gate checks; project budgets, invoicing and finance activities; and weekly project reporting 
• Design and implement scalable solutions and driving large-scale change through inspirational leadership, with the end customer in mind
• Participate in sales cycles, create, review and communicate proposals, SOWs, timeline and resource estimates and project plans
• Demonstrate success exceeding expectations in retaining and growing customer relationships within a fast-paced and constantly evolving environment
• Proactively provide input into the development of policies, procedures and standards for the EP team to continuously improve value to customers
• Work with senior leaders to set a vision for your team and execute on the company strategy
• Build positive relationships with internal and external business leaders
• Effectively communicate objectives to align with the rest of the organization and drive team behavior to execute with customers
• Commit to building an inclusive team environment that fosters trust and a sense of empowerment
• Roll up your sleeves and get in the weeds with your team when necessary

About You:

• Minimum of 10 years of experience leading and managing post-sales enterprise software implementation projects
• Extensive and broad supply chain knowledge, required; including supply chain best practices and metrics covering all core aspects of supply chain (demand, supply, manufacturing, inventory, order management, etc.)
• Outstanding on-site, customer-facing skills (communication, relationship building, etc.) and a deep sense of urgency in delivering to customer requirements, paired with an acute ability to understand customer needs/pain points and define solutions
• Technical background – must understand cloud architectures, databases and ETL processes
• Strong Project Management/Project Delivery/Governance experience (agile methodology and others)
• Experience writing proposals and SOWs
• Proven track-record of successfully hiring, mentoring and leading teams
• Willingness to travel as needed within assigned region
• Bachelor’s and Master’s degree preferred

Compensation for this position consists of a maximum $225,000 salary + meaningful equity.

 

Actual compensation offered will vary based on a number of factors including prior experience and location. Equity value is subject to company valuation and vesting requirements.

If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia).  So join us, and let’s build this!

 

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records. Aera Technology respects the privacy of your data.  Aera Technology respects the privacy of your data.  Please take the time to read our Candidate Privacy Notice, available here.  

 

Benefits:

 

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, generous parental leave, and much more. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.