Front Office Lead & Junior Estimator

Job Description

Job Description

The Role

We are looking for a sharp, organized, and detail-oriented individual to serve as the heartbeat of our front office. This dual-role position combines the technical precision of a Collision Estimator with the hospitality of a Receptionist . You will be the first face our customers see and the primary architect of their repair plan.

This is the perfect role for someone who enjoys a fast-paced environment where no two days—and no two fender benders—are the same.

Key Responsibilities

Customer Hospitality & Reception 

• The Hub: Act as the central communication point between customers, insurance companies, and our shop technicians.

• Intake Management: Greet every customer warmly, gather vehicle and insurance information, and set the tone for a high-quality experience.

• Communication Flow: Proactively update customers on their vehicle’s status via phone, text, or email, ensuring they never have to call us for an update.

• Office Operations: Manage the shop calendar, process payments, organize repair folders, and maintain a pristine, professional reception area.

• Support Services: Coordinate rental car drop-offs and pick-ups to ensure a seamless transition for the customer.

Estimating & Shop Support 

• Initial Damage Assessment: Assist senior staff by taking high-quality photos of vehicle damage and documenting VINs and mileage.

• Estimate Drafting: Learn to use estimating software to input parts and labor, helping to build accurate repair orders.

• Supplement Tracking: Monitor and document additional damage found during the teardown process.

• Parts Coordination: Check in delivered parts against invoices to ensure the technicians have exactly what they need to start work.

What You Bring to the Table

• The Technical Eye: Previous experience in collision estimating or auto body repair is highly preferred.

• The "People" Person: A naturally helpful demeanor and the ability to de-escalate stressed customers.

• Organizational Mastery: You can pivot from writing a complex supplement to answering a phone call without losing your place.

• Tech Savvy: Proficiency in estimating software and basic office suites (MS Office/Google Workspace).

• Integrity: A commitment to safety and ensuring every vehicle is returned to pre-accident condition.