Payment Specialist I

Payment Specialist I

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing's high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay's end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the AVP, Payments, this position is responsible for processing payments, reconciling accounts and ensuring accuracy in financial transactions. This position receives incoming payments, resolves payment discrepancies and assists borrowers with payment-related inquiries. Additionally, the Payment Specialist I collaborates with internal and external customers, while prioritizing tasks and responding to email communications in a timely manner. This position maintains up-to-date payment records, ensuring compliance with regulatory requirements and company policies.

Qualifications include: High School diploma/ GED, preferred or equivalent work experience 1+ years' experience in the mortgage servicing industry 1+ years' experience in servicing, banking and payments/ cash room preferred 1+ years' experience working in a fast-paced work environment preferred Knowledge of Accounting principles and financial concepts preferred Experience with Black Knight MSP preferred Strong verbal and written communication skills Strong interpersonal skills Demonstrated analytical skills and problem-solving abilities Good judgement with the ability to evaluate and make decisions Strong time management skills Ability to work effectively in a fast-paced, dynamic environment Customer service/ client orientation with strong execution skills and results orientation Ability to prioritize numerous tasks and manage shifting priorities High-level of attention to detail and consistency Flexible, open to change, ability to learn new things quickly Collaborative; ability to work effectively with others

Featured Benefits Medical, Dental and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401k Program with Employer Matching 3 Weeks Paid Time Off (PTO) Paid Holidays Wellness Initiatives Employee Assistance Program Compensation The hourly range for this position is between $18.92 to $21.20 hourly This position is eligible for an annual discretionary bonus Fay Cares! The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify.