Client Support Analyst- Woodland Hills, CA

Job Description

Job Description

Location: Woodland Hills, CA
Schedule: Monday - Friday, 8:00 am - 5:00 pm

 

Position Summary: The Client Support Analyst serves as the primary point of contact for clients, providing assistance via phone and email to ensure timely and accurate resolution of inquiries.

Essential Job Functions:

• Investigate and research issues to ensure proper corrective action is taken.
• Quickly address client and sales partner inquiries and drive them to resolution.
• Set up new client accounts via the company portal.
• Direct, coach, and prepare new clients to use portal features effectively.
• Complete front-end processing for settled cases.
• Perform transcript and video status checks.
• Handle client inquiries regarding price quotes for completed jobs.
• Collaborate with other departments to resolve issues or fulfill requests swiftly.
• Work efficiently while suggesting improvements to workflow processes.
• Demonstrate genuine interest and retain knowledge of legal services offered.
• Ensure service level agreements (SLAs) are consistently met or exceeded.
• Perform other duties as assigned by department leadership.

Requirements:

• High school diploma or equivalent required; Associate degree preferred.
• 3+ years of experience in customer service or client solutions.
• Professional email and phone etiquette.
• Industry experience preferred but not required.
• Prior administrative or office experience a plus.

Skills Attributes:

• Strong attention to detail and active listening skills.
• Excellent communication and problem-solving abilities.
• Cheerful, professional, and client-focused demeanor.
• Dependable and reliable with a strong work ethic.
• Flexible and adaptable in a fast-paced environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.