Senior Technical Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Specialist based in United States. The Senior Technical Support Specialist will provide advanced technical and functional support for customers using enterprise ERP integrations and financial technology solutions. This role combines deep ERP expertise, accounting knowledge, and troubleshooting skills to resolve complex customer challenges and deliver exceptional service experiences. The successful candidate will collaborate closely with Product, Engineering, Customer Success, and Implementation teams to improve customer outcomes and drive continuous product improvement. This position is ideal for a problem solver who enjoys analyzing technical issues, managing customer relationships, and translating business needs into effective solutions. The role offers the opportunity to work with leading ERP platforms, solve meaningful financial technology challenges, and contribute to scalable support processes. The ideal candidate will thrive in a fast-paced environment that values ownership, collaboration, innovation, and customer success. \n Accountabilities: The Senior Technical Support Specialist will serve as a trusted technical resource for customers by diagnosing complex ERP integration, payment processing, and accounting-related issues. This role requires strong analytical skills, customer empathy, and the ability to collaborate across teams to deliver reliable solutions. Provide advanced functional and technical support for customers using ERP integrations and financial technology solutions. Troubleshoot complex issues involving ERP systems, integrations, payment workflows, accounting processes, and data synchronization. Support customers using ERP platforms such as NetSuite, Sage Intacct, Microsoft Dynamics, Acumatica, SAP Business One, and other enterprise systems. Analyze customer issues, identify root causes, and deliver clear, effective resolutions. Partner with Product, Engineering, Customer Success, and Implementation teams to escalate issues and improve customer experiences. Manage support cases effectively, ensuring accurate documentation, timely communication, and strong case ownership. Maintain high service standards by monitoring response times, resolution quality, and customer satisfaction metrics. Contribute to knowledge base articles, support documentation, and process improvements. Assist with identifying recurring issues and recommend solutions that improve support efficiency. Support troubleshooting involving APIs, middleware, integrations, and technical workflows when needed. Serve as a subject matter expert and provide guidance to teammates on complex customer challenges. Requirements: The ideal candidate is an ERP-focused technical support professional with strong accounting knowledge, troubleshooting expertise, and a customer-first mindset. They should be comfortable managing complex technical issues while communicating effectively with both technical and non-technical stakeholders. 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity. Experience supporting one or more ERP platforms, including: NetSuite Sage Intacct Microsoft Dynamics 365 Business Central Microsoft Dynamics Finance & Operations Acumatica SAP Business One Other enterprise ERP solutions Bachelor’s degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field preferred. Strong understanding of accounting principles and ERP business processes, including: Order-to-Cash (O2C) Procure-to-Pay (P2P) Record-to-Report (R2R) Accounts Receivable General Ledger Financial Reporting Proven ability to troubleshoot complex technical issues and provide customer-focused solutions. Experience working in a technical support, customer care, implementation, or consulting environment. Strong analytical, problem-solving, and critical-thinking skills. Excellent written and verbal communication abilities. Ability to manage multiple priorities in a fast-paced environment. Experience using support and ticketing platforms such as Salesforce, Zendesk, Intercom, Jira, or similar tools. ERP certifications are highly desirable. Experience with payment integrations, APIs, middleware, SQL, REST/SOAP APIs, or data synchronization concepts is a plus. Familiarity with ERP customization frameworks and automation tools is preferred. Benefits: Competitive salary range of $75,000 - $85,000 USD. Opportunity to work remotely. Professional development and career growth opportunities. Collaboration with talented professionals supporting enterprise ERP and financial technology solutions. Opportunity to influence product improvements through direct customer insights. Customer-focused culture centered on innovation, collaboration, and continuous improvement. Inclusive workplace environment that values diversity and equal opportunity. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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