Operations Supervisor-Theodora Family Hotel

Description Why Volunteers of America? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship‑building, volunteers and quality services to lift and support our neighbor’s efforts to become self‑sufficient and reach their full potential. The Operations Manager for the Theodora Family Hotel is responsible for the overall operations of the Theodora Family Hotel program and collaborates with the Director and Center Director to ensure safe, respectful, trauma‑informed policy and procedure. The Theodora Family Hotel serves both families and Veterans. Job duties include a) ensuring the appropriate staffing structure for all operations including reviewing best practices with staff, overseeing the training of staff, and safety of staff and building; b) program development including creating new systems as outcomes adjust, instituting policies and procedures for service delivery; c) grant oversight, ensuring timely and accurate reporting to funding sources, and d) community outreach; representing VOAC’s programming within the community, identifying needs of the community and spearheading community practices. This position is also responsible for the management of the relief staff for the residential programs and serves in the on‑call manager rotation for shelters. Essential Duties and Responsibilities Ensures that the participant’s voice is heard and incorporated in programming. Oversee the Theodora Family Hotel and all applicable programming. Responsible for monitoring 24‑hour service provision, strategically scheduling and supervising direct and support program staff. Personnel oversight to encompass recruitment, training, volunteer coordination, program development, coaching and evaluation of staff and interns, facilitation of inclusive staff meetings, and coordination of ongoing training initiatives in collaboration with the management team. In collaboration with other shelter project managers; hiring and training relief staff. Ensures that the hotel functions well on a day‑to‑day basis by delegating operational tasks to direct, contract and support staff. Ensures that guests have access to nutritious meals through services provided by VOA Kitchen. Facilitates the recruitment and hiring process along with HR to fill vacant positions quickly. Ensures direct staff, contract staff and volunteers are responsible and accountable for all program components, group activities, and community events. Provides safety and protection of guests. Responsible for overseeing the provision of crisis intervention, trauma‑informed care, and Housing Case Management for program guests. Ensuring staff have sufficient community referral information, and documentation is thorough in two or more databases as required by funders and the organization. Gathers statistical data relevant to the program, prepares reports, assists in grant applications, and aids in the preparation of grants and proposals. Responsible for community relations, monitoring expenses, reporting to funding sources, assistance with budgeting, grant writing, and other administrative duties in conjunction with the Director. Supervises the provision of services provided by the housing case managers and other staff, ensures appropriate support, participant accountability and advocacy, monitors intakes and discharges as well as housing placement. Monitors revenue and expenditures throughout the year, taking corrective action when needed to ensure appropriate spending of the grant. Ensures that the facility is consistently maintained in a clean, comfortable and orderly manner and that it is always “tour ready”. Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable. Orders office, food and cleaning supplies as needed. Develops policy and procedures for review and approval by upper management, implements policy and procedures, monitors compliance with policy and procedures and revises policy and procedures as needed. Develops and maintains a liaison relationship with community agencies that provide supportive services that could benefit guests, such as public agencies, local shelters, transitional housing and food banks. Performs on‑call duties on evenings, weekends and holidays as assigned. Schedules self to cover approximately one 8‑hour shift at the front desk each month to maintain familiarity with operations and organization. Performs duties in a professional manner according to the Social Work Code of Ethics. Maintains predictable, consistent attendance. Performs other duties as assigned. Supervisory Responsibilities Direct supervision of all staff at the Theodora Family Hotel. Direct supervision of all relief staff in residential programs. This position may provide field supervision for college‑level interns. Anticipated Outcomes Ensure the occupancy rate at shelters remains at 90% or higher. Ensure that 30% of all households who exit do so into a stable or permanent housing solution, and that 50% of these households engage in rehousing services. Facilities always remain “tour ready” including all safety concerns addressed within 48 hours. Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado. Working Conditions and Physical Requirements Must be able to drive between programs and community meetings. May be required to cover shifts at residential programs. Ability to quickly and safely go up and down stairs regularly throughout the shift. Must be able to lift up to 50 lbs. a few times per day. The employee may be exposed to severe weather conditions. The noise level in the work environment is usually low to moderate. Position Type and Expected Hours of Work Full‑time, 40 hours a week Monday through Friday, participation on the Supervisor “after‑hours” on‑call rotation and coverage of various shifts as needed. Location Theodora Family Hotel 4885 W. Colfax Ave., Denver CO. 80204 Salary $60,000‑$65,000 annual exempt Benefit Eligibility Is Based on Job Type/Status Vacation Time Separate Sick Time Paid Holidays Floating Holidays Personal Days Volunteer/Wellness Day Tuition Assistance Pension Plan 403(b) Retirement Plan with Agency Match Health, Dental, Vision, Pet Insurance Life Insurance Accident Insurance Employee Assistance/Work‑Life Balance Program Employee Discount Program LifeLock with Norton Public Service Loan Forgiveness Volunteers of America is an EEO Employer Position will remain open until filled. Visa sponsorship is not offered for this role. Veterans strongly encouraged to apply. Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact View email address on click.appcast.io to begin the Interactive Process. Requirements Competencies Models core culture attributes of Volunteers of America Colorado that include “AIRS” (Accountability, Integrity, Respect and Service). Models and pursues with vigor Volunteers of America Colorado three strategically critical virtues of HHS (Hungry, Humble, People Smart). Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming. Possesses genuine empathy and compassion. Open to receiving and providing feedback; focused on conflict resolution. Adaptable. Minimum Qualifications Bachelor of Arts degree in human services, or a closely related field or related experience. Two years of direct experience (paid or volunteer) working with people experiencing homelessness and mental health needs. Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills. Two years of supervisory experience. Knowledge of community‑based resources for people experiencing homelessness. Complete program credentialing process, including criminal and civil background checks within 30 days of hire. Willing to obtain first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications. Preferred Qualifications Master of Arts Degree in related field. Five years’ experience in developing and evaluating programs, managing a budget, coaching staff, developing effective teams, setting, and achieving strategic objectives. Bilingual English and Spanish. Knowledge and Skills Expert written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite and cloud‑based applications. Strong time management and prioritization skills. Experience working both independently and in a team‑oriented, collaborative environment. Strong organizational skills. #J-18808-Ljbffr Voacolorado