Assistant I, Administrative

Job Description

Job Description

We are looking for a detail-oriented Administrative Assistant to support HR-related employee services in Houston, Texas. This Long-term Contract position focuses on handling employee inquiries, maintaining accurate records, and coordinating with internal teams to deliver timely, high-quality support. The role requires strong communication, organization, and follow-through while working in a hybrid schedule of onsite Monday through Thursday and remote on Friday.

Responsibilities:
• Manage incoming employee questions related to HR policies, procedures, and workplace practices, ensuring each request is addressed promptly and accurately.
• Record, track, and close employee interactions in electronic systems while maintaining complete and organized documentation.
• Support the resolution of escalated concerns by coordinating with internal HR teams and other departments to provide effective follow-up.
• Contribute to onboarding and team development by assisting with the training of new staff members and sharing process knowledge.
• Collaborate with shared services groups such as payroll, benefits, recruiting, IT, and security to ensure employee support activities are completed thoroughly.
• Maintain filing systems, prepare reports, update templates, conduct research, and organize department materials as needed.
• Process employee pay-related updates, including merit increases, promotions, and compensation adjustments, and verify that all required information is entered correctly.
• Respond to routine payroll, timekeeping, and benefits questions, serving as a point of contact between employees, managers, and service teams to resolve issues.
• Coordinate documentation and follow-up for leaves of absence, disability claims, workers’ compensation matters, accommodations, and new employee paperwork, ensuring all required parties remain informed.• Experience in administrative support, HR operations, employee services, or a related office environment.
• Strong customer service and communication skills with the ability to handle inquiries professionally and clearly.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage documentation, maintain accurate records, and work carefully within databases or online systems.
• Familiarity with HR processes such as payroll, benefits, onboarding, leave administration, or employee record management.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced setting.
• Ability to work collaboratively across departments and support issue resolution through effective follow-up and coordination.