Vital Records Specialist

Title: Vital Records Specialist (Onsite)

Location: Indiana

Company: LexisNexis Risk Solutions / VitalChek

About the Company

LexisNexis Risk Solutions is a leading provider of risk assessment and data analytics solutions that help government agencies, law enforcement, and organizations make informed decisions, improve operational efficiency, and enhance program integrity.

VitalChek, a LexisNexis Risk Solutions company, is America's leading provider of online vital records ordering services. For more than 30 years, VitalChek has partnered with government agencies nationwide to provide secure, reliable, and convenient access to birth certificates and other vital records.

Position Summary

The Vital Records Specialist will work onsite at the New Jersey Vital Records office, supporting the research, processing, fulfillment, and shipment of vital records requests. This role is ideal for candidates who are detail-oriented, customer-focused, and capable of working in a fast-paced environment while maintaining strict confidentiality and compliance standards.

Key Responsibilities

• Process and fulfill VitalChek premium service orders within established service-level agreements (2 business days)
• Process and fulfill standard vital records orders accurately and efficiently
• Research and resolve order discrepancies and missing information
• Contact customers via phone and email regarding order status, documentation requirements, and issue resolution
• Answer incoming customer inquiries and provide exceptional customer service
• Follow all compliance, privacy, and security regulations related to sensitive records
• Report process, system, or workflow issues to management
• Communicate effectively with onsite leadership and team members
• Attend and complete all required meetings, training sessions, and compliance programs
• Manage workload to ensure timely order processing and fulfillment
• Assist with inventory management and ordering office supplies as needed

Qualifications

Required

• High school diploma or equivalent
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office and basic computer applications
• Ability to maintain confidentiality and handle sensitive information appropriately

Preferred

• 1-2 years of administrative, customer service, records management, or data entry experience
• Experience working in a government, healthcare, legal, or records-processing environment
• Familiarity with compliance and privacy regulations

What We're Looking For

• Strong work ethic and reliability
• Customer-focused mindset
• Ability to work independently and as part of a team
• Problem-solving and research skills
• Professionalism and attention to accuracy