Clinic Director

Job Description

Job Description

Clinic 

Director

Location: West Chester, PA

Company: IV Nutrition

We are hiring a Clinic Director to lead the operations, performance, sales, and clinical execution of one of our IV Nutrition locations.

This role is responsible for overseeing all aspects of the clinic, including client experience, revenue growth, membership sales, client retention, staff performance, and clinical quality. The Clinic Director serves as the leader of the business, ensuring operational excellence while creating an exceptional experience for every client.

This is a leadership-first role with full ownership of clinic success. You will be expected to drive results, develop your team, lead sales initiatives, retain clients, and ensure operational consistency while maintaining exceptional clinical standards.

What You'll DoClinic Leadership & Ownership

• Own overall clinic performance, including revenue, profitability, client experience, and team execution
• Serve as the primary point of accountability for all clinic operations
• Set the tone for culture, professionalism, and performance standards
• Ensure alignment with company goals, initiatives, and brand standards
• Analyze key performance indicators (KPIs) and implement action plans to improve results
• Lead the clinic with an ownership mindset and commitment to continuous improvement

Sales, Membership Growth & Client Retention

• Drive clinic sales performance through memberships, packages, retail offerings, and wellness services
• Lead and develop a sales-focused culture centered on education and relationship building
• Establish and monitor sales goals for the clinic and individual team members
• Coach staff on client consultations, service recommendations, and membership conversations
• Monitor client retention metrics and implement strategies to improve repeat visits and long-term loyalty
• Develop and execute client outreach initiatives, follow-up programs, and retention campaigns
• Review sales reports and performance metrics to identify growth opportunities
• Partner with corporate leadership on promotional campaigns and business development initiatives

Client Experience & Growth

• Ensure every client receives a high-quality, personalized, and consistent experience
• Establish service standards that create long-term client relationships and referrals
• Address client concerns and resolve issues promptly and professionally
• Conduct client follow-up outreach when necessary to ensure satisfaction and retention
• Foster a culture where exceptional client care and hospitality are non-negotiable
• Support local marketing efforts, networking opportunities, and community engagement initiatives

Clinical Oversight & Quality

• Ensure safe and effective administration of IV therapies
• Maintain compliance with all clinical regulations, standards, and protocols
• Oversee documentation accuracy and client care quality
• Provide clinical guidance and support to staff as needed
• Ensure adherence to physician orders, standing orders, and company policies
• Promote a culture of safety, professionalism, and clinical excellence

Team Leadership & Development

• Hire, train, and develop clinic staff
• Lead team performance through coaching, accountability, and goal setting
• Create a high-performance culture focused on results, client care, and growth
• Identify and develop future leaders within the clinic
• Conduct regular performance discussions and development planning
• Ensure all team members understand and achieve expectations related to service, sales, and operational performance

Operations & Execution

• Ensure smooth daily clinic operations and workflow efficiency
• Manage scheduling, staffing levels, and resource allocation
• Maintain consistency in service delivery across all shifts
• Execute company initiatives, promotions, and process updates
• Oversee inventory management, supply ordering, and operational controls
• Maintain a clean, organized, and professional clinic environment
• Ensure compliance with company policies, procedures, and regulatory requirements

Performance Management

• Monitor team performance and hold staff accountable to expectations
• Address performance issues quickly and effectively
• Partner with HR on employee relations, coaching, and documentation
• Recognize and reward high-performing team members
• Utilize performance metrics to drive accountability and continuous improvement
• Ensure the clinic consistently achieves operational, sales, and client satisfaction goals

Qualifications

• Current and active Registered Nurse (RN) license required
• Current BLS (Basic Life Support) certification required
• ACLS (Advanced Cardiac Life Support) certification preferred

Experience

• Minimum 2–5 years of vascular access or infusion experience
• Minimum 2 years of leadership or management experience
• Previous experience leading sales teams, client retention programs, or membership-based businesses preferred

Technical Knowledge

• Google Platforms (Google Drive, Gmail, Google Meet, etc.)
• Electronic Medical Records (EMR) systems
• Anatomy, medical terminology, and clinical practices
• Sales reporting, KPI tracking, and performance management systems

Skills & Attributes

• Strong leadership and team management ability
• High level of accountability and ownership mindset
• Proven ability to drive sales performance and client retention
• Excellent communication and interpersonal skills
• Strong operational and organizational skills
• Ability to make decisions quickly and effectively
• Problem-solving and conflict resolution skills
• Results-driven with a focus on performance and growth
• Ability to coach, motivate, and develop high-performing teams
• Ability to multitask in a fast-paced environment
• Professionalism, resilience, and adaptability

Working Conditions

• 8–12 hour shifts
• 2–4 weekend shifts (Saturday and Sunday) per month required (based on staffing)
• Clinic environment with climate control and adequate lighting
• Extended shifts are scheduled in advance; mandatory overtime is not a regular expectation of this role

Compensation

• In addition to the annual salary listed, this position will be eligible for bonus and tips based on clinic sales
• This position will be eligible for PTO and other benefits

Is This Role For You?Who This Role Is For

• A leader who takes full ownership of results
• Someone who thrives in managing both people and operations
• A professional who can balance clinical excellence with business performance
• A leader who enjoys developing teams, growing revenue, and building client loyalty
• Someone who is energized by achieving goals and driving measurable results

What This Role Is Not For

• Someone who prefers individual contributor roles without leadership responsibility
• Someone uncomfortable holding others accountable
• Someone who struggles in a fast-paced, performance-driven environment
• Someone who is not comfortable with sales, membership growth, and revenue accountability

Reality Check

This role is responsible for everything that happens in the clinic.

Staff will need coaching. Clients will have concerns. Sales goals will need to be achieved. Operational challenges will arise daily.

Your job is to lead through it, solve issues quickly, develop your team, grow the business, and create an exceptional client experience that drives retention and long-term success.

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