Customer Operations Coordinator

Customer Operations Coordinator/Design Analyst Contract: 6 months with possibility of extending Pay Range: $22.00-$25.00 hourly Job Description: Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices. Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end. Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis. Workload will need to be prioritized to ensure that assignments are completed in a timely manner. Top Skill Sets: Good customer service skills (on the phone with customers, having tough conversations often each day) External customers and internal business units Quick learners with solid computers (Microsoft tools and proprietary systems) Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work Experience Requirements: 1 to 2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology Proven customer service and communication skills Proven team-building and organizational skills Lean Six Sigma training (Preferred) Skill Requirements: Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities Ability to possess a working knowledge of Client’s operating environment, specifically in regard to the surrounding work group Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired Ability to learn internal Client computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc. Example of Job Duties includes: Investigate and complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if needed Communicate with operations on reject orders if clarification is needed Send customers load sheets & receive load sheets Review load sheet for accuracy and send back to customer, if not filled out completely Set up project in Oracle Maximo Assign load sheet to Project Manager based on workload and area Create job packet for Project Manager (print out sketch of work area in Oracle Maximo) Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint) Track project statuses Provide workload data to Supervisor upon request Main workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM tools Duration: 6 months with possible extension Work Schedule: 8:00 am to 5:00 pm (Onsite Only) Pay Range: $22.00- $25.00 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work. #J-18808-Ljbffr PTR Global